Office Manager

• Jan 2021 - Present

Assistant Service Experience Manager

• Oct 2020 - Jan 2021

Service Experience Representative

• Jun 2019 - Oct 2020

• Provide an efficient and pleasant customer service experience to those in person and over the phone• Operate registers to sell, fulfill DTCs, make returns, and conduct other transactions when necessary• Helped to develop a strong team relationship by training new hires within the service experience team and motivating them to provide outstanding customer service• “Make the day” of our customers by defusing situations and providing resolutions in a simple and timely manner

Marketing Consultant

• Sep 2018 - Jan 2019

• Worked collaboratively with the Pastor and church members to address their marketing problems • Conducted primary and secondary research in order to create and later implement marketing strategies for Farmington Church • Created a survey on Qualtrics and conducted two focus groups • Provided recommendations that they can use in the future to better their marketing efforts • Worked collaboratively with the Pastor and church members to address their marketing problems • Conducted primary and secondary research in order to create and later implement marketing strategies for Farmington Church • Created a survey on Qualtrics and conducted two focus groups • Provided recommendations that they can use in the future to better their marketing efforts

Promotional Campaign Consultant

• Sep 2018 - Dec 2018

• Worked collaboratively in a group setting to produce a promotional video to build brand awareness • Created buyer personas, a mock landing page and potential social media campaigns that could be implemented • Worked collaboratively in a group setting to produce a promotional video to build brand awareness • Created buyer personas, a mock landing page and potential social media campaigns that could be implemented