Experience

P3 Propane Safety
• United States
• Oil and Gas
• 1 - 100 Employee
• Senior Sales Consultant

  • Jan 2023 - Present


ThompsonGas

• United States
• Oil and Gas
• 200 - 300 Employee

• Account Manager

  • Jun 2022 - Dec 2022

  • Builds and maintains pipelines of new prospects, closed business, and upcoming installations to meet both company objectives and personal goals• Responsible for identifying consistent sales leads, prospecting, overseeing entire sales cycle and increasing member engagement in designated territory• Manages successful customer on-boarding• Organizes and plans company events within assigned territory for brand awareness, new customer acquisition, and team building • Maintains major accounts and industry relationships by acting as a Trusted Advisor • Performs site surveys in order to present proposals to both new and existing customers Show less

• Regional Customer Service Manager

  • Nov 2021 - Jun 2022



Superior Plus Energy Services

• Oil and Gas
• 1 - 100 Employee

• Customer Service Center Manager

  • Sep 2019 - Nov 2021

  • Owned top line responsibility for while overseeing three cross-functional teams: customer service, dispatch personnel, and service technicians supporting nearly 10,000 propane customers in the Boston metro area. • Asset management: inventory control and management for all operational equipment and assets including/related to: tanks, parts/fittings, fleet, etc. • Elevated team morale and turned around the overall mentality of the workforce by orchestrating continuous improvement • Owned top line responsibility for while overseeing three cross-functional teams: customer service, dispatch personnel, and service technicians supporting nearly 10,000 propane customers in the Boston metro area. • Asset management: inventory control and management for all operational equipment and assets including/related to: tanks, parts/fittings, fleet, etc. • Elevated team morale and turned around the overall mentality of the workforce by orchestrating continuous improvement



Ferrellgas

• United States
• Oil and Gas
• 700 & Above Employee

• District Manager

  • Feb 2019 - Aug 2019

  • Led a team of 15 field operations personnel within the service and delivery side of the business, directly overseeing the supply of nearly three million gallons of propane annually.-Managed field technicians and drivers, and facilitated all routing, fleet planning, and customer service response and scheduling while managing DOT compliance for the company.• Drove plant and site safety efforts by holding monthly safety meetings, conducting monthly safety compliance checks, and ensuring all staff is in continual compliance with applicable regulations and codes. Show less

• Customer Service Manager

  • Dec 2016 - Feb 2019

  • Oversaw all aspects of customer service for a two-region department of customer-facing professionals supporting more than 13,000 users while assisting senior leadership with strategic planning, marketing, and forecasting. -Developed staff training programs and implemented new processes and procedures that helped customer service representatives improve soft and hard skills and better understand the product they support.• Significantly improved customer service metrics and scores in two regions notorious for poor customer service, successfully shifting Net Promoted Scores (NPS) from just 50% to #1 company-wide at 100%. -Boasted 100% retention among the 15-person customer service team, realized through boosted morale, improved training, and positive leadership that was recognized for excellence by company senior leadership-Improved client resolution and improved the time-in handling of issues. Show less

• Logistics Supervisor

  • Sep 2016 - Dec 2016

• Customer Service Specialist

  • Mar 2016 - Sep 2016


Athleta
• United States
• Apparel & Fashion
• 700 & Above Employee
• Assistant Store Manager

  • Aug 2015 - Mar 2016