Experience

Burt and Associates - Collection Agency

• United States
• Financial Services
• 1 - 100 Employee

• Resolution Specialist

  • Mar 2012 - Present

  ◦Communicate with customers by telephone and/or written correspondence to attempt to bring resolution to defaulted contracts/accounts. ◦Supply empathetic, courteous, quality customer service, maintaining positive patient/client/customer relations, and work efficiently in the name of the client. ◦Responsible for problem recognition, research, isolation, resolution and follow-up for customer issues in order to maintain the customer relationship. ◦Provide thorough, efficient, and accurate updates on computer files for each call made. ◦When requested, process all correspondences with adherence with pertinent legislation guidelines where applicable. ◦Knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations. Show less