Information Security Analyst

• Jul 2020 - Present

IT Service Desk Analyst

• Apr 2020 - Jul 2020

IT Support Specialist

• Jul 2019 - Jan 2020

IT Associate Intern

• Mar 2018 - Jun 2019

-Provide IT support for CRM Salesforce system for 80+ franchisees-System maintenance and backup of workstations-Evaluate & update IT documents/templates in HTML, CSS, & SOQL-Support for internal IT operations-Assists in implementation of CRM Salesforce system for 80+ franchisees through training-Manage users/groups in Active Directory (Windows Server 2012)-Password resets for AD users-Reimage in-house workstations-Network troubleshooting for VOIP & computer peripherals

IT Technician

• Nov 2018 - Feb 2019

STEM Academic Coach

• Sep 2017 - Jan 2019

-Teach Science, Technology, Engineering, and Math (STEM)-related subjects to middle school students-Workshop material preparation-Participate in & plan community outreach educational programs pertaining to STEM-Share passion for STEM-Collaborate with cross-functional Pre-Collegiate outreach programs/departments

Lead Conference Assistant

• May 2016 - Oct 2017

- Assist clients with concerns regarding billing, scheduling, and technical A/V equipment issues for events- Assist in the implementation of new database management systems and integrate business processes- Utilized Microsoft-oriented online collaboration tools to cross-communicate with clients and departments- Responsible for handling and processing secure financial client information (processing payments, updating financial spreadsheets for business ops., analyzing cash-flows on invoices, etc.)

Resident Assistant

• Jan 2015 - May 2016

- Responsible for posting bulletin boards with vital information for residents living in residence halls- Tracked & recorded residential mail and packages in database- Submitted maintenance requests of varying priority through a maintenance request online system- On-call experience with assistance for lockouts, noise complaints, and other residential needs- Customer service-oriented experience with front-desk shifts, including sorting keys, retrieving packages for residents, and receiving phone calls- Performed room inspections upon residential vacancies & ensured move-in readiness for prospective tenants

Event Assistant

• Oct 2014 - Dec 2014

- Aided in event planning and setup- Responsible for marketing materials and promotional videos for large-scale events- Organized storage utilities and maintained records of inventory- Charged with the tasks of running computer updates and performing maintenance

Sales Management Trainee Intern

• Oct 2017 - Dec 2017

- Deliver an in-depth understanding of loan options & insurance products for clients- Greet walk-in customers with a friendly demeanor and assist customers in timely manner- Follow and implement federal lending policies- Provide office assistance for team of lending officers - Deliver an in-depth understanding of loan options & insurance products for clients- Greet walk-in customers with a friendly demeanor and assist customers in timely manner- Follow and implement federal lending policies- Provide office assistance for team of lending officers