Kristen Richards
Manager, Premium Customer Success Team at DreamBox Learning- Claim this Profile
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Bio
Keith Kostka
I had the pleasure of working with and also managing Kristen Richards while at DreamBox Learning. If you are building a team and looking for a rockstar talent, look no further than Kristen. She manages our largest book of enterprise accounts, and does so in spectacular fashion. Her organization, attention to detail, and work ethic sets her apart from the rest. She is also a creative thinker and someone who is always there to proactively support her clients and her teammates in any capacity. As a manager, the personalities you have on your team are crucial to your success, and Kristen is someone who not only elevates her co-workers but has also helped me become a better manager over the years. Her presence is one that is very approachable and easy-going, yet she always gets results in a manner that comes off effortless. Kristen won the Client Experience Manager of the Year award at DreamBox in 2018, and I have no doubt she’ll have more accolades in the future. If you get the chance to work with or for Kristen in any capacity, I highly recommend it. You and your team will be better for doing so.
Keith Kostka
I had the pleasure of working with and also managing Kristen Richards while at DreamBox Learning. If you are building a team and looking for a rockstar talent, look no further than Kristen. She manages our largest book of enterprise accounts, and does so in spectacular fashion. Her organization, attention to detail, and work ethic sets her apart from the rest. She is also a creative thinker and someone who is always there to proactively support her clients and her teammates in any capacity. As a manager, the personalities you have on your team are crucial to your success, and Kristen is someone who not only elevates her co-workers but has also helped me become a better manager over the years. Her presence is one that is very approachable and easy-going, yet she always gets results in a manner that comes off effortless. Kristen won the Client Experience Manager of the Year award at DreamBox in 2018, and I have no doubt she’ll have more accolades in the future. If you get the chance to work with or for Kristen in any capacity, I highly recommend it. You and your team will be better for doing so.
Keith Kostka
I had the pleasure of working with and also managing Kristen Richards while at DreamBox Learning. If you are building a team and looking for a rockstar talent, look no further than Kristen. She manages our largest book of enterprise accounts, and does so in spectacular fashion. Her organization, attention to detail, and work ethic sets her apart from the rest. She is also a creative thinker and someone who is always there to proactively support her clients and her teammates in any capacity. As a manager, the personalities you have on your team are crucial to your success, and Kristen is someone who not only elevates her co-workers but has also helped me become a better manager over the years. Her presence is one that is very approachable and easy-going, yet she always gets results in a manner that comes off effortless. Kristen won the Client Experience Manager of the Year award at DreamBox in 2018, and I have no doubt she’ll have more accolades in the future. If you get the chance to work with or for Kristen in any capacity, I highly recommend it. You and your team will be better for doing so.
Keith Kostka
I had the pleasure of working with and also managing Kristen Richards while at DreamBox Learning. If you are building a team and looking for a rockstar talent, look no further than Kristen. She manages our largest book of enterprise accounts, and does so in spectacular fashion. Her organization, attention to detail, and work ethic sets her apart from the rest. She is also a creative thinker and someone who is always there to proactively support her clients and her teammates in any capacity. As a manager, the personalities you have on your team are crucial to your success, and Kristen is someone who not only elevates her co-workers but has also helped me become a better manager over the years. Her presence is one that is very approachable and easy-going, yet she always gets results in a manner that comes off effortless. Kristen won the Client Experience Manager of the Year award at DreamBox in 2018, and I have no doubt she’ll have more accolades in the future. If you get the chance to work with or for Kristen in any capacity, I highly recommend it. You and your team will be better for doing so.
Experience
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DreamBox Learning
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United States
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E-Learning Providers
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200 - 300 Employee
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Manager, Premium Customer Success Team
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Apr 2021 - Present
Managed a team of 8 CSMs during a time of fast growth and company acquisition. This service segment owned 5% of company account volume, comprising 46% of renewal pool. Redesigned key client lifecycle components (including success plans, value realization, and risk mitigation processes) increasing efficiency and adding visibility across departments.
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Senior Client Experience Manager
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Sep 2017 - Apr 2021
As a Client Experience Manager, I supported $5.8M in revenue across 20 strategic client partnerships, engaging frequently with with C-suite executives. I guided new clients efficiently through onboarding, focusing on time to activation, defining measurable success goals, and establishing critical supports early on to deliver value and renewal. I Navigated long term client throughout the customer lifecycle working to deepen adoption, demonstrate value, identify and land expansion revenue. I enjoy building connections and relationships, strategizing through roadblocks to ultimately transform the way students learn. Show less
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MasteryConnect (Acquired by Instructure)
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United States
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E-learning
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1 - 100 Employee
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Regional Sales Leader
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Oct 2016 - Sep 2017
I developed new school and district partnerships with MasteryConnect in the Southeast area. I believe passionately in the work teachers do daily in the classroom to identify student learning as it happens. As a Regional Sales Leader, I guided prospective partners through thought leadership to determine how MasteryConnect best supports their current instructional practices and enables progress towards student achievement goals.
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Strategic Client Success Manager
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Jun 2014 - Sep 2016
As a Client Success Manager, I managed and supported district partners using the MasteryConnect learning platform - helping teachers identify, target, and evaluate student learning. I lead our partners through implementation, goal setting, strategy sessions, and reflective practice. I have also managed partnership renewals and expansion.
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Charlotte-Mecklenburg Schools
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United States
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Primary and Secondary Education
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700 & Above Employee
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Academic Facilitator
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Jun 2013 - Jun 2014
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Dean of Students / Data Manager
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Oct 2011 - Aug 2013
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Teach For America
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United States
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Education Administration Programs
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700 & Above Employee
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Elementary Teacher
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Aug 2007 - Jul 2011
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Education
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2003 - 2007
University of Michigan
Bachelor's Degree, Organizational Studies, Psychology -
2009 - 2011
University of North Carolina at Charlotte
Graduate Certificate of Elementary Education, Elementary Education and Teaching
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