Operations Manager and Program Officer

• Nov 2019 - Present

Executive Assistant and Program Manager

• Oct 2018 - Nov 2019

• Responsible for greeting potential clients and guests, as well as all client intake by phone, email and in person.• Assisted in drafting, revising, proofreading and filing of legal documents, acting as the firm’s Paralegal for two attorneys.• Acted as office manager, managing all operations of the business, including three office location moves in the first ten months of employment.• Took over all accounting and bookkeeping duties for the organization, saving the company approximately $12,000 annually.

Accreditation Specialist

• Sep 2015 - Sep 2018

• When faced with unprecedented, industry-wide regulatory challenges in one of the country’s most heavily-regulated industry sectors, directly participated on a team of four to achieve initial national accreditation through the Accrediting Bureau of Health Education Schools (ABHES) for eleven campuses on an expedited timeline; thus maintaining the College's Title IV eligibility and keeping the College in business.• Effectively met deadlines to complete all of the College’s legal paperwork, including new program applications, program curriculum change applications, state license renewals, Veterans Affairs reporting, and Clery Act reporting; and received praise from several accreditors and co-workers regarding organization and thoroughness of completed applications.• Took over the responsibility of Secretary of State reporting from a contractor, thus saving the College more than $10,000 annually.• Project-managed the publication of revised College catalogs and tracked the revisions through addendums.• Created and wrote procedures for a new, automated system for company policy maintenance for the College and was responsible for writing, revising and maintaining all policies in order to comply with federal and state regulations.• Assisted with financial aid and academic compliance auditing.• Promoted to report to the President and CEO and took on additional administrative duties.• Volunteered to help promote Harrison College at Live Nation events.

Admissions Representative

• Apr 2014 - Sep 2015

Eligibility Supervisor

• Sep 2011 - Feb 2014

• Promoted from Floater position in September of 2011.• Supervised and managed a team of 11 and ensured daily completion of tasks by team.• Interviewed, made hiring decisions and disciplined employees when required. • Practiced and supervised compliance with state and federal laws in regards to HIPAA on a daily basis.• Previously certified as Indiana Navigator and Application Counselor (CAC) for working with the Affordable Care Act and assisting consumers with Health Insurance Marketplace applications.• Created an extensive training manual for the MedAssist St. Vincent Project and authored new policies and procedures for the Project.• Increased patient capture rates by approximately 20% for St. Vincent Jennings Hospital.• Set up, trained and developed staff, and oversaw operations at two new hospital sites.

Floater

• Dec 2009 - Sep 2011

• Performed the duties of a Patient Service Representative for thirteen different St. Vincent Hospitals, while filling in for absent employees. • Learned policies and procedures, as well as different operating systems for thirteen hospitals. • Demonstrated flexibility and dedication by allowing schedule changes with no notice, working all three shifts and overtime when necessary.• Demonstrated good decision-making skills, as well as customer service skills, in making eligibility determinations for patients and helping them to apply for heath coverage that they may have qualified for.• Traveled 80% of the time.

Office Manager

• May 2007 - Apr 2009

• Handled all day-to-day office operations and equipment. • Generated all customer invoicing and billing, including confidential customer accounts. • Assisted with confidential payroll and employee information. • Implemented and ran a new system of shipping and shipment tracking. • Worked directly with owners on special projects and assignments. • Authored training manual for the position of Office Manager.

Proof Operator

• Nov 2002 - Mar 2007

• Achieved Proof Certification in January of 2003. • Consistently keyed 3500 fields per hour with a low error ratio on the 10-key NCR proof machine. • Was asked to model efficient Proof and Encoding for new Proof Operators. • Named Employee of the Month in October of 2003. • Received a Gold Champion Award for “Exceeding Performance Expectations” in November of 2003. • Received three peer-to-peer nominations for "helping National City keep its brand promise". • Offered the opportunity to train new TWS ATM processors at the National City Bank location in Chicago.