Experience

Pinnacle Air Solutions

• United States
• Construction
• 1 - 100 Employee

• Administrator

  • May 2022 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• Fulfillment Associate

  • Apr 2020 - May 2022



ERC (Enhanced Resource Centers)

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Recovery Agent

  • Sep 2019 - Apr 2020

  3rd Party Collections on AT&T Mobility, U-Verse, Wireline and DirectTV Accounts Handle Credit Card/ACH Transactions over the phone Answer any questions the consumer has without breaking any FDCPA laws. Document every call after i get finished to make all my notes are up to par with what happened on the phone call whether if they were paying or disputing the amount that they owe. 3rd Party Collections on AT&T Mobility, U-Verse, Wireline and DirectTV Accounts Handle Credit Card/ACH Transactions over the phone Answer any questions the consumer has without breaking any FDCPA laws. Document every call after i get finished to make all my notes are up to par with what happened on the phone call whether if they were paying or disputing the amount that they owe.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Sales Consultant

  • Mar 2015 - Sep 2019

  Scheduling annual eye exam appointments for customers who have been to Lens Crafters in the past year. Document every call after i am finished to make sure i notate everything that was discussed during the call, whether they wanted to schedule or not. Keeping my desk area clean. Making sure all my tasks are finished before the end of my shift to make sure everything is accounted for. Scheduling annual eye exam appointments for customers who have been to Lens Crafters in the past year. Document every call after i am finished to make sure i notate everything that was discussed during the call, whether they wanted to schedule or not. Keeping my desk area clean. Making sure all my tasks are finished before the end of my shift to make sure everything is accounted for.



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Restaurant Worker

  • Feb 2016 - Jun 2018

  Prepped my station when i arrived before the store opened Helped any team members with any tasks that needed to be done Cleaning my station when i had an opportunity after completing an order. Handling Carry-Out Orders Answering any and/or all questions from the customer about food or prices to the best of my knowledge. Prepped my station when i arrived before the store opened Helped any team members with any tasks that needed to be done Cleaning my station when i had an opportunity after completing an order. Handling Carry-Out Orders Answering any and/or all questions from the customer about food or prices to the best of my knowledge.



East Coast Buffet

• Jacksonville, Florida Area

• Hostess

  • Feb 2013 - Sep 2013

  - Greeting guests as they come into the restaurant and escort them to their seats where they are waited on by their waiter/waitress - Greeting guests as they come into the restaurant and escort them to their seats where they are waited on by their waiter/waitress



Krystal Restaurants LLC

• United States
• Restaurants
• 500 - 600 Employee

• Cashier

  • Sep 2009 - May 2011

  - Processing orders through a touch screen computer system while handling customer service and responsibility at the same time. - Processing orders through a touch screen computer system while handling customer service and responsibility at the same time.