Kristen Mullen
Operations Manager at 42Chat- Claim this Profile
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Bio
Experience
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42Chat
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Operations Manager
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Jun 2021 - Present
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Client Product Specialist
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Mar 2020 - Present
Quality relationships with customers require expertly designed conversations and the tools that build a frictionless experience. As the industry leader in AI (artificial intelligence) conversation design, 42Chat builds AI chatbots on our complete conversation platform that help you build quality relationships with your customers.
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Neptune Process, LLC
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United States
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1 - 100 Employee
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Process Engineer
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Nov 2017 - Mar 2020
• Review and analyze requests for quote including bid documents, Autocad layout drawings, and manufacturing flow diagrams to develop process designs to meet customer objectives. • Conduct process design and analysis including mass balances for systems including sizing screens, slurry pumps, hydrocyclones, density sizers, dewatering screens, high-rate and deep cone thickeners and water pumps. • Select, size, and source processing equipment, valving, instrumentation, and process piping to meet design objectives. • Produce detailed process flow diagrams and technical reports to communicate and sell proposed solutions. • Create piping and instrumentation diagrams in Microsoft Visio P&ID generating comprehensive bills of materials and plant construction guidelines. • Generate capital cost estimates for designed processes using internal equipment costing tools (Microsoft Excel) and procured vendor quotations. • Conduct fieldwork to ensure delivery and proper installation of ordered equipment. Show less
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SAINT JOHN THE BAPTIST PARISH
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United States
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Medical Practices
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1 - 100 Employee
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Director of Educational Programming
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Aug 2007 - Feb 2018
• Directed four concurrently operating educational programs for 400 students. • Leveraged interpersonal, communications, and organizational skills recruiting, training, and overseeing 60+ volunteer instructors. • Developed program schedules by prioritizing student and instructor needs and optimizing human resource and equipment application. • Communicated expectations, events, and resources through handbooks, email, website, and group meetings. • Implemented leading edge learning methodologies to improve student engagement and retention. Show less
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Nucor Steel Gallatin
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United States
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Primary Metal Manufacturing
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100 - 200 Employee
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Metallurgical Process Engineer
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Nov 1994 - Oct 1998
• Operated a 200 ton ladle metallurgy furnace feeding a continuous casting plate mill. • Managed melt shop refractory department including construction and reline of electric arc furnaces and ladles. • Scheduled manpower, consumable materials, and equipment to rebuild refractory linings within tight deadlines. • Conducted quality assurance investigations for rolled plate products to determine deviations from size tolerances and internal defects. Developed and implemented corrective actions. • Wrote and maintained standard operating procedures for melt shop operations to optimize safety and productivity. Show less
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Education
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Colorado School of Mines
B.S, Metallurgical Engineering