Kristen Montanez, MBA

Division Director, Human Resources at SPIN Inc.
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Location
Bucks County, Pennsylvania, United States, US

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Experience

    • United States
    • Non-profit Organizations
    • 200 - 300 Employee
    • Division Director, Human Resources
      • Apr 2021 - Present

    • Director, Human Resources
      • Nov 2017 - Present

      Maintains and tracks agency budget to ensure accuracy and compliance with projected agency financial plan. Manages agency salary plan and compensation review/bench marking to ensure that the organization is keeping up with the market rate of each position. Certifies compliance with state and federal employment requirements to ensure continued quality supports via Provider Monitoring Tool, OPD/BHSL licensures and DHS licensures Leverages available HR analytics in Workforce Now to… Show more Maintains and tracks agency budget to ensure accuracy and compliance with projected agency financial plan. Manages agency salary plan and compensation review/bench marking to ensure that the organization is keeping up with the market rate of each position. Certifies compliance with state and federal employment requirements to ensure continued quality supports via Provider Monitoring Tool, OPD/BHSL licensures and DHS licensures Leverages available HR analytics in Workforce Now to measure and enhance the results of Human Resources activities and initiatives. Administer compensation, performance management systems, benefits, safety, and recreation programs. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, employee terminations and administering disciplinary procedures. Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes. Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. Oversees the organizational Open Enrollment of Benefits via ADP Workforce Now. Prepare personnel forecast to project employment needs. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Analyze training needs to design employee development, language training and health and safety programs. Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Negotiate collective bargaining agreements and help interpret labor contracts. Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends. Represent organization at personnel-related hearings and investigations.

    • Lead Assisting Director, Human Resources
      • Jul 2013 - Present

      Managed daily operations of Employee Department including HRIS, Talent Acquisition and Employee Relations teams. Maintains and tracks agency budget to ensure accuracy and compliance with projected agency financial plan. Manages agency salary plan and compensation review/benchmarking to ensure that the organization is keeping up with the market rate of each position Provide current and prospective employees with information about policies, job duties, working conditions, wages, and… Show more Managed daily operations of Employee Department including HRIS, Talent Acquisition and Employee Relations teams. Maintains and tracks agency budget to ensure accuracy and compliance with projected agency financial plan. Manages agency salary plan and compensation review/benchmarking to ensure that the organization is keeping up with the market rate of each position Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits. Facilitated employee relations issues including discipline, terminations, complaint investigation, and staff conflict. Provided hands-on coaching, training and policy support to all levels of organization. Supported project team for transition to upgraded HRIS system, responsible for provider licensing compliance and reviews internal HR processes for efficiency. Designed and implemented hiring strategies to reduce vacancy rates in business units. Design training programs for recruiters on job head hunting, employment rights, taking and giving feedback and interviewing skills Ensured that the organization maintained quality and compliance in employee benefits including plan design, implementation and workplace safety. Assisted in compensation strategy design and salary structure. Developed and maintains partnerships with vendors and external stakeholders and supports labor relations. Active member of collective bargaining negotiation team.

    • Supervisor, Residential Operations
      • May 2013 - Jul 2013

      Manages a team of Residential Operations supervisors to ensure accountability in their roles and efficiency with the daily operations of the department. Deploys, and oversees the deployment, of qualified staff to the Adult Services Residential sites and the Children Services classrooms to maintain continuity of care and support and to ensure the safety and well-being of the SPIN consumers. Facilitates and organizes special and specific trainings so as to increase the availability… Show more Manages a team of Residential Operations supervisors to ensure accountability in their roles and efficiency with the daily operations of the department. Deploys, and oversees the deployment, of qualified staff to the Adult Services Residential sites and the Children Services classrooms to maintain continuity of care and support and to ensure the safety and well-being of the SPIN consumers. Facilitates and organizes special and specific trainings so as to increase the availability of support staff for more challenging and involved homes . Accurately manages an automated scheduling database (ADP Enterprise eTIME) entering and managing schedules, tracking overtime, monitoring leave time balances, and utilizing appropriate pay codes for interdepartmental communication. Processes all staff leave requests via the SPIN Web Portal and email databases in accordance with SPIN leave time policies and procedures and ensures compliance therewith. Actively seeks to use resources and create ways to decrease the amount of agency overtime and decrease vacancies in the Adult Services homes. Responsible for on-call duties during evenings and holidays as needed. Works with the Director to streamline departmental functions, update budget reports, organize new initiatives, and evaluate all systems in the Residential Operations Department. Maintains accurate and up-to-date configurations for Adult Services staff and management in Total Record/Evolve. Completed and facilitates electronic Personal Action Forms for Adult Services staff.

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Floating Manager
      • Sep 2004 - May 2013

      Department Scheduling, Inventory Control, Customer Service and Quality Control

Education

  • Eastern University
    Master of Business Administration - MBA, Health/Health Care Administration/Management
    2014 - 2016
  • Eastern University
    Bachelor's degree, Entrepreneurship/Entrepreneurial Studies
    2007 - 2011

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