BDC/Digital Sales Director

• Nov 2022 - Present

Works closely with General Manager providing reports and results. Provides analysis of communications process & use of Customer Retention Management software for purpose of increasing business opportunities for our Internet and Retail Sales department. I am a respected team player who is a resource for all colleagues and management. Works closely with General Manager providing reports and results. Provides analysis of communications process & use of Customer Retention Management software for purpose of increasing business opportunities for our Internet and Retail Sales department. I am a respected team player who is a resource for all colleagues and management.

BDC/CRM Director

• Jul 2022 - Aug 2022

BDC/Digital Sales Manager

• Aug 2020 - Jul 2022

I have an amazing opportunity to build a BDC from the ground up once again. This will be #10! I am truly BLESSED! Breaking records and increasing new and pre owned vehicle sales with a 3 person BDC staff. Increased sales by over 35% with the implementation of a Hybrid BDC process that increased appointments with a higher closing ratio and gross profit. I have an amazing opportunity to build a BDC from the ground up once again. This will be #10! I am truly BLESSED! Breaking records and increasing new and pre owned vehicle sales with a 3 person BDC staff. Increased sales by over 35% with the implementation of a Hybrid BDC process that increased appointments with a higher closing ratio and gross profit.

BDC Sales Manager/Ecommerce Operations

• Jul 2019 - Mar 2020

Assisted in Dealer Development operations. Built a sales/ service BDC department and Internet department for a dealership outside of Los Angeles. Oversee Internet / BDC departmental processes, software and vendors; including websites and lead providers to generate internet leads and sales. Responsible for all Digital Marketing efforts, SEO/SEM/VSEO. Hire, coach, train, counsel and monitor the performance of Internet Sales and BDC team in order to assure top performance. Work alongside Executive and Department Managers to develop appointment setting strategies to maximize dealership traffic. Execute daily, weekly, and monthly sales objectives, Ensure that the sales and customer satisfaction objectives/ benchmarks set by management/OEM are achieved. Work with Management to develop email campaigns. Action-oriented and results-driven. Demonstrated ability to recruit, train, mentor and motivate an automotive Sales/ BDC Team. Manage all socials media platforms and reputation management. Ensure all marketing is 100% compliant with Hyundai Coop prior approvals. Show less

BDC Sales Manager

• Mar 2019 - Jul 2019

Oversee and assist in daily operations of incoming internet, phone calls, walk ins. Retrieve all emails for dealership site and route to the appropriate department keeping record of all contacts. Analysis and Distribution of Sales calls and Internet Prospects.Manage Social Media platforms. Follow up on in-store Customers.Customer Retention. Internet Marketing. Responsible for a staff of 6 Internet Sales Associates and 3 BDC Specialist.-Organized new work flows and Internet Guidelines to boost YOY closing percentages from an average of 4% to a high of 12% within my four months of employment. Responsible for conquesting service customers in an equitable position into new car sales. Show less

BDC / Internet Marketing Director - SEO/SEM - Dealer Operations

• Aug 2009 - Mar 2019

Directed multiple BDC/Internet operations in 3 dealerships. #1 Genesis Dealership in the US 8 years in a row. Oversee and assist in daily operations of incoming Internet, Phone Call, walk ins. Retrieve all emails for dealership site and route to the appropriate department keeping record of all contacts. Advertise and analyze Marketing dollars. Business Development and Public relations Analysis and Distribution of Sales calls and Internet Prospects Manage Social Media platforms Follow up on in-store Customers Customer Retention Internet Marketing Advertising Dealer Development - Assisted with the opening of all 3 stores from the ground up. Show less

BDC Director / Internet Manager - Dealer Operations

• May 2008 - Apr 2009

Oversaw BDC/ Internet Department . Managed internet opportunities, inbound phone calls from all online resources, outbound calls to improve and build a solid customer experience for the dealership. Managed and post dealership specials, incentives, and content on company websites, 3rd party vendor sites. Advertised for both sales and service. Expert Hyundai coop administrator. Oversaw BDC/ Internet Department . Managed internet opportunities, inbound phone calls from all online resources, outbound calls to improve and build a solid customer experience for the dealership. Managed and post dealership specials, incentives, and content on company websites, 3rd party vendor sites. Advertised for both sales and service. Expert Hyundai coop administrator.

BDC Director

• Apr 2006 - May 2008

Set-up and managed a new BDC Department to manage internet opportunities, inbound phone calls from all online resources, outbound calls to improve and continue to build a solid customer experience for the group for 3 dealerships. Human touch is key! ;) Set-up and managed a new BDC Department to manage internet opportunities, inbound phone calls from all online resources, outbound calls to improve and continue to build a solid customer experience for the group for 3 dealerships. Human touch is key! ;)

HFC Acceptance

• 2001 - 2006

Collections rental - fleet & Hi-line In- house lease loans. Collections rental - fleet & Hi-line In- house lease loans.