Kristen Kim

Human Resources Shared Services Manager at The MetroHealth System (Cleveland, OH)
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Cleveland, US

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Experience

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Human Resources Shared Services Manager
      • Dec 2019 - Present

      Manages the overall operational excellence of HR Shared Services to include proper alignment of staff, quick resolution of escalations, and collaboration with leadership and other departments.

    • Human Resources Project Specialist
      • Jul 2019 - Dec 2019

    • Learning And Development Specialist
      • Feb 2019 - Jul 2019

    • Business Owner
      • Feb 2016 - Feb 2019

      Bone Appe-Treat started as a local dog bakery with a mission to help homeless dogs by donating a portion of its profits to local animal shelters. While the mission remained the same, the business expanded to bring dog-lovers all sorts of new products! Bone Appe-Treat started as a local dog bakery with a mission to help homeless dogs by donating a portion of its profits to local animal shelters. While the mission remained the same, the business expanded to bring dog-lovers all sorts of new products!

    • United States
    • Chemical Manufacturing
    • 700 & Above Employee
    • Human Resources Generalist
      • Nov 2015 - Feb 2019

      • Provided Human Resources support to approximately 450 employees• Provided support to leadership teams on employee relations issues including attendance, unprofessional behavior, accommodations, interpretation of policies and other various circumstances. • Managed the Summer Co-op/Intern program by recruiting and placing approximately 30 students on an annual basis, scheduling and facilitating summer events and implementing enhancements to the program to improve the students’ experiences• Managed the applicant tracking system • Partnered with site leadership teams to attract and obtain the necessary talent by assisting in career fairs, recruitment, interviews and onboarding including facilitation of orientation for new hires• Lead focus groups as a result of the annual Employee Engagement Survey and partner with site leadership teams to create programs/processes addressing key improvement areas • Created and tracked HR metrics • Administered FMLA & STD • Assisted in managing the annual Performance Management review process and provide system counsel for managers• Coordinated technical talent reviews and calibrations with business leaders to improve organizational effectiveness• Assisted in correcting quarterly AAP reports for data accuracy, completing quarterly adverse impact analysis, lines of progression and compensation analysis• Technical Summit Committee Member (2015-2018) – Lead groups of 50+ employees at two different sites in a day of community service & assisted with logistics of Day 2 activities as well as selecting appropriate venues • Assisted in planning and leading Kids Chemistry Day for 100+ children by organizing a committee, handling site communications, providing day of logistics support and providing regular feedback to the Human Resources Director and staff as required • Lead the annual Employee Pledge Campaign by sending out communications and assisting in the coordination of fund-raising to surpass the site’s annual goal

    • Human Resources Specialist
      • Nov 2014 - Nov 2015

    • Human Resources Shared Services Coordinator
      • Apr 2014 - Nov 2014

      • Assisted with onboarding for Headquarters employees by submitting background checks, creating offer letters, entering data in to GEMS, completing E-Verify and sending out new hire packets• Handled tuition reimbursement for the Headquarters site• Responded to unemployment inquiries and employment verification requests• Maintained data integrity by correcting entries in GEMS and submitting clarify cases as needed• Created and entered separation agreements into GEMS• Assisted in the completion of the site’s affirmative action plans by analyzing data and running various reports using CAAMS software• Audited and corrected disability and vacation accruals in Kronos• Handled the MTM Recognition Program for the Headquarters Site as well as order retirement and anniversary albums for qualifying employees• Created new hire files and audited and archived terminated employee files• Participated in the creation and implementation of process improvement projects • Handled FMLA and Leaves of Absences for all Headquarters employees by corresponding with our third party claims administrator and communicating with managers and time keepers (April – August)• Met with employees who were inquiring about leaves of absences and maintained the Headquarters Lactation Room (April – August)

    • Human Resources Specialist, Headquarters Human Resources
      • Feb 2013 - Mar 2014

      • Assisted with staffing and onboarding for the Corporate, Paint Stores Group and Latin America Coatings HQ Divisions • Managed the job posting system by approving and submitting requisitions, screening applicants and adding applicants to requisitions • Conducted initial phone screens, in-person interviews and exit interviews• Assisted in the completion of the site’s affirmative action plans• Provided front desk coverage when needed• Created and updated SOP's for the HR Specialist role and HR Support roles • Updated vacation time and disability accruals in Kronos • Provided back up support to the FMLA Specialist • Attended a Veteran’s Job Fair to recruit for veterans in the Cleveland area• Helped plan and set up for the SW Veteran’s Day Breakfast • Gained supervisory experience by supervising the department’s intern and St. Martin de Porres student • Assisted with the Intern/Co-Op program and special projects as assigned

    • Human Resources Intern, Headquarters Human Resources
      • Apr 2011 - Feb 2013

      • Conducted phone screens and scheduled interviews for applicants• Reviewed resumes of applicants and completed the AAP qualifying process• Assisted in the staffing and onboarding for all divisions at Headquarters • Recruited at Kent State University with Corporate IT for IT Interns • Responsible for creating new hire files and pulling files of terminated employees• Posted jobs externally to our AAP outreach partners • Helped plan events for the company’s co-ops and interns by conducting pricing research, ordering food and materials and setting up for events • Provided front desk coverage by answering phones and assisting employees• Created SOP’s for HR Support

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Receptionist
      • Aug 2010 - Apr 2011

      • Greeted patient visitors in a professional manner• Answered phones and responded to inquiries• Maintained database of patient information• Provided support to the HR Director and Facilities Director • Greeted patient visitors in a professional manner• Answered phones and responded to inquiries• Maintained database of patient information• Provided support to the HR Director and Facilities Director

Education

  • Kent State University
    Bachelor of Business Administration (B.B.A.), Business Administration and Management, Minor in Human Resources, Marketing
    2010 - 2012
  • Lorain County Community College
    General Studies
    2009 - 2010

Community

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