Experience

ThinkTech Advisors

• Computer Networking
• 1 - 100 Employee

• Service Delivery Manager

  • Feb 2023 - Present

• Assistant Service Delivery Manager

  • Jun 2022 - Feb 2023

• Project Manager

  • Oct 2019 - Jun 2022

  Document project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Management, execution and maintenance of project timelines, budget reports, and resource schedules. Organize and lead stakeholder meetings regarding project updates. Establish and maintain communication with the cross-functional team including external vendors. Manage and lead the project resources on a day to day basis. Independent strategic decision making with regard to change management on each project. Liaison between cross functional teams and the customers. Implemented new policies and improved project scheduling which increased productivity and contributed to increasing Project Team revenue by 60% over previous quarters. Joined Executive Leadership Team in January 2022. Show less



Carillon Assisted Living

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Systems Administrator

  • Jan 2014 - Jul 2019

  Project Management: Championed new company-wide helpdesk from procurement to defining system configuration and approved workflows, training, and reporting, reducing issue resolution time by 60% and increasing productivity. Launched company-wide Applicant Tracking System adoption, including planning, development of SOP’s, establishment of training process and protocol, and implementation ensuring schedule adherence, which has led to an increase in hiring and reduction of overtime. Identified an opportunity to reduce company’s cybersecurity risk, and implemented and maintained phishing and training campaign, reducing company’s threat percentage from 20.4% to 2%. Collaborated with cross-functional team to develop call tracking program that integrates with company website to improve customer service and generate and drive leads. Manages IT department budget, all purchases and invoice reconciliation.Goals Measurement: Creates and provides numerous reports to key stakeholders on each project, as well as working with internal and external teams to identify areas of improvement and testing and creating changes. Technology Expert: Strategically manages company-wide IT infrastructure, encompassing more than 350 users, 400 PCs, and 45 routers throughout 22 remote locations. Implemented ABQ list to monitor and manage devices connecting to Exchange, leading to 100% compliance of mobile phone policy. Manages Active Directory additions and changes, exchange mailbox setup, and access to internal application suite. Manages computer hardware and mobile device deployment.Problem Solver: Oversees IT helpdesk, including issue resolution and resource allocation. Serves as problem-solver for infrastructure-related issues. Partners with business application vendors to troubleshoot and upgrade systems. Consults and collaborates with teams to identify key areas of improvement and serves as key resource and software expert in finding solutions. Show less

• IT Consultant

  • Jan 2012 - Jan 2014

  • Assisted in managing all companywide I.T. Infrastructure for roughly 350+ users.• Primary Manager of IT helpdesk. Receive and accurately resolve IT issues in a timely and effective manner. •Troubleshoot, diagnose and resolve infrastructure related issues.• Document and Remediate system vulnerabilities.• Coordinate with cross-functional departments on issues, patches, and upgrades• Monitor and Support WAN and LAN network connections.• Primary Manager of all access to Carillon Systems: including Microsoft AD, Exchange, In house software.• Partner with business application vendors to troubleshoot and upgrade systems.• Manage computer hardware and mobile device procurement and deployment. • Microsoft desktop end user support• Provide Microsoft Terminal Services support in a multi-server environment• Manage and Coordinate all departmental purchases and invoices Show less



PSM Networking

• IT Consultant

  • Aug 2011 - Jun 2019

  Consistently identify and diagnose technical hardware and software-related issues, as well as server issues, to resolve problems and ensure efficiency. Manage Group Policies and exchange mail end-users. Maintains Active Directory computer and user entries and sets up company hardware and devices for new users. Manages daily backup rotation including coordination, documentation and maintenance of backup drive rotation. Performs routine preventative maintenance and distributes and installs software updates on PCs, printers and peripherals. Show less



Triangle Orthopaedic Associates, P.A.

• United States
• Medical Practices

• Patient Support Specialist/Second Opinion Coordinator

  • Jun 2009 - Jan 2012

  Maintained excellent customer service while managing patient needs both in-person and on the phone. Worked with external stakeholders to solve problems dealing with insurance and ensure efficient and positive outcomes. Spearheaded new initiative to consolidate office supply ordering for all regional offices into centralized process which reduced costs and eliminated deficiencies. Developed and Managed SOP for Second Opinions for 5 regional offices in order to improve workflows and elevate patient care. Show less