Kristen Jewett
Billing Supervisor at Tricare Medical Transportation- Claim this Profile
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Bio
Karen White
Kristen has incredible adaptability with staff, administration and clinical co-workers which lets her excel in health information and revenue cycle operations. Kristen is a pleasure to work with because her pleasant and positive attitude makes nearly any work seem fun and interesting. She usually becomes the leader of projects and always handles the position fairly by making sure everyone has equal participation and input. My experience in working with her is that Kristen always takes the initiative to make sure her work is done exceptionally well. She also makes sure she is thoroughly prepared to participate in discussions, meetings and follow up. Due to her love of healthcare and determination to communicate well, Kristen is relentless to be a positive leader making her a great addition to a team environment. I have enjoyed watching the way she has grown and excelled in her career across the healthcare revenue cycle both on the hospital and physician side. With her abilities, work ethic, and perseverance, Kristen makes an exceptional consultant.
Karen White
Kristen has incredible adaptability with staff, administration and clinical co-workers which lets her excel in health information and revenue cycle operations. Kristen is a pleasure to work with because her pleasant and positive attitude makes nearly any work seem fun and interesting. She usually becomes the leader of projects and always handles the position fairly by making sure everyone has equal participation and input. My experience in working with her is that Kristen always takes the initiative to make sure her work is done exceptionally well. She also makes sure she is thoroughly prepared to participate in discussions, meetings and follow up. Due to her love of healthcare and determination to communicate well, Kristen is relentless to be a positive leader making her a great addition to a team environment. I have enjoyed watching the way she has grown and excelled in her career across the healthcare revenue cycle both on the hospital and physician side. With her abilities, work ethic, and perseverance, Kristen makes an exceptional consultant.
Karen White
Kristen has incredible adaptability with staff, administration and clinical co-workers which lets her excel in health information and revenue cycle operations. Kristen is a pleasure to work with because her pleasant and positive attitude makes nearly any work seem fun and interesting. She usually becomes the leader of projects and always handles the position fairly by making sure everyone has equal participation and input. My experience in working with her is that Kristen always takes the initiative to make sure her work is done exceptionally well. She also makes sure she is thoroughly prepared to participate in discussions, meetings and follow up. Due to her love of healthcare and determination to communicate well, Kristen is relentless to be a positive leader making her a great addition to a team environment. I have enjoyed watching the way she has grown and excelled in her career across the healthcare revenue cycle both on the hospital and physician side. With her abilities, work ethic, and perseverance, Kristen makes an exceptional consultant.
Karen White
Kristen has incredible adaptability with staff, administration and clinical co-workers which lets her excel in health information and revenue cycle operations. Kristen is a pleasure to work with because her pleasant and positive attitude makes nearly any work seem fun and interesting. She usually becomes the leader of projects and always handles the position fairly by making sure everyone has equal participation and input. My experience in working with her is that Kristen always takes the initiative to make sure her work is done exceptionally well. She also makes sure she is thoroughly prepared to participate in discussions, meetings and follow up. Due to her love of healthcare and determination to communicate well, Kristen is relentless to be a positive leader making her a great addition to a team environment. I have enjoyed watching the way she has grown and excelled in her career across the healthcare revenue cycle both on the hospital and physician side. With her abilities, work ethic, and perseverance, Kristen makes an exceptional consultant.
Credentials
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Leadership Studies
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Experience
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Tricare Medical Transportation
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Billing Supervisor
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Nov 2018 - Present
• Maintained compliance with company policies, objectives and communication goals • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand • Promoted consistent accuracy of billing information by reconciling 1,200 accounts monthly • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft • Generated and submitted invoices based upon established accounts receivable schedules and terms • Kept financial records accurate, current and compliant by monitoring records and addressing variances • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members Show less
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AtlantiCare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Data Capture Tech
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Feb 2016 - Present
Under supervision of the Director, supervisor and team lead the Document Management Capture Tech prepares documents, for scanning into the electronic document management system. Examines pages and verifies patient identification on each page. Collates records in the hospital-defined order and prepares to maximize scanning efficiency. Also responsible for scanning documents into the electronic document management system according to the established procedure. Prioritize daily tasks to meet the goals of the scanning section. The Document Management Capture Tech performs functions through various electronic applications. This position also identifies errors and initiates corrections and resolution, communicating to appropriate Manager and maintains scanning equipment to ensure the quality of scanned documents and maximize performance. Routinely interacts with and assists a variety of hospital departments, the medical staff, patients and other external requestors in identifying, retrieving and providing health information needed for patient care, reimbursement, and hospital operations. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation. Show less
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Office Manager
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Jun 2017 - Aug 2018
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities• Assessed personnel performance and implemented incentives and team-building events to boost morale• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates• Established and updated work schedules to account for changing staff levels and expected workloads• Recruited, hired, trained and supervised staff of 4 and implemented mentoring program that offered positive employee engagement• Monitored and evaluated personnel performance to complete 90 day and annual reviews, recommend advancement or address productivity concerns• Coached new employees on administrative procedures, company policies and performance standards• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors• Scheduled office meetings and client appointments for team of customer service, medical assistant and physician's Show less
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Health Information Consultant
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Oct 2015 - Present
HIM Consultant for implementation and training for Super Users, End Users and some physician training for ONBASE scanning and EPIC. HIM Consultant for implementation and training for Super Users, End Users and some physician training for ONBASE scanning and EPIC.
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South Shore Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Manager
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Jan 2015 - Sep 2015
Reporting as a direct report to the Director of Patient Access Service, the Manager of Patient Access Services is responsible for the management and over sight over supervisors within the departments as well as managing and overseeing the daily operations of the Emergency Department and Pain & Spine Orthopedic Center for all Patient Access Supervisors and Patient Access Coordinators. To include management of the day to day workflow for Emergency Room that registers approximately 90,000 patients annually, bed management, admissions, online insurance verification, electronic reporting to the state for all deaths that occur within the facility (ERDS), outpatient registration to include Maternity and Birthing Unit, upfront co-pay collections along with education, training and quality management within both locations, serves as resource for other departments regarding medical record content, confidentiality and other regulatory and accreditation requirements. Successful implementation of a new Inpatient Value Stream (LEAN Initiave), ED ORC, Risk and Compliance as well as many additional functions. Show less
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Central Maine Healthcare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Manager of Patient Access and Health Information Management
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Feb 2012 - Jul 2014
Responsible for overseeing the daily operations of the admissions and inpatient and outpatient registration process and workflow at Parkview Adventist Medical Center (PAMC) including insurance notification, eligibility requirements, verification and authorization and upfront collections along with education, training and quality assurance of inpatient and outpatient registration functions and processes. Prepares and manages system reports and quality reviews and maintains open communication with third party payers regarding medical necessity, pre-certification and referral requirements. Responsible for managing and overseeing the daily operations of the health information management (HIM) department process and workflow at PAMC including release of information, coding and abstracting, transcription, record retrieval and analysis and RAC review. Serves as resource for other departments regarding medical record content, confidentiality and other regulatory and accreditation requirements. Responsible for coordinating surveillance and reviews activities of the hospital Medical Record Committee. Coordinates monitoring activities for quality, compliance and risk management as this relates to clinical record documentation in the hospital and hospital based physician practices. Coordinates ongoing evaluations to determine appropriateness of clinical coding and the impact of diagnosis and procedure coding on inpatient and outpatient reimbursement and regulatory guidelines. Assures availability of the medical records at all times. Prepares and manages systems reports, quality reviews and productivity analysis along with education, training and quality assurance of HIM functions and processes. Maintains open communication with clinical leaders and CMHC revenue cycle operations. Analyzes procedures, processes and systems for accuracy, efficiency, process improvements, productivity enhancement and system thinking. Show less
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WolfBridge Consulting Group
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Hospitals and Health Care
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Healthcare Consultant
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Dec 2009 - Feb 2010
Specialized in healthcare system technology with emphasis on process redesign, change management and system functionality. Provide focus to clinical system implementations, EMR, CPOE, Physician/Nursing clinical assessment, Physician adoption, Patient Access, Revenue Cycles operations, HIM, Patient Financial Services, Physician/Clinical documentation, system selection and operation support. Experience with multi systems, including Meditech, Siemens, MS4 and additional hospital-based programs. Provide experience with upfront skill sets to deliver a wide range of services related to spanning any gap in healthcare technology. Provide overall assessment of Patient Access, Financial Services and HIM along with ancillary departments within an organization to review current work flow processes and procedures to provide assistance and evaluation to improve hospital functionality. Work with hospital staff to complete a thorough assessment of each patient access area within the hospital and/or clinics to evaluate best practice standards, efficiency and productivity. Analyze loss of revenue due to inadequate data and prepare presentations to Senior Administration of findings, opportunities and recommendations for facility assessments. Show less
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MaineHealth
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United States
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Hospitals and Health Care
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700 & Above Employee
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Patient Access Manager- Lincoln County Healthcare
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Jan 2007 - Feb 2009
Promoted to manager position to recruit, train and supervise 25+ patient service representatives and community wide schedulers. Created an environment that works closely with ancillary department managers and team leaders to create policies, procedures and workflows to improve patient satisfaction and generate and increase revenue. Provided employees with the tools and training necessary to maintain the most current functions with daily work tasks to ensure efficiency. Responsibility for ER, Lab, Inpatient and all out-patient procedure registrations and scheduling, Volunteers Services schedules, implementation of Medical Necessity at the front end, creating and putting through budget proposals during an economic hardship. Developed a new Team Mission statement to improve communication, morale and respect for all co-workers. Reduced staff turnover after assuming the management position and benchmarked an improvement of staff turnover greatly over previous years. Successful employee-development and morale building programs as well as implementation of Paperless Registration process for electronic medical records. Completed course on Management Skills for first time supervisors. Implementation of an internet based website to verify Medical Necessity for insurance purposes to ensure payment. Show less
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Education
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2018 - 2021
Southern New Hampshire University
Bachelor of Business Administration - BBA, Business Administration and Management, General -
1997 - 2001
Lincoln Academy
Diploma, General Studies
Community
