Experience

Sarah Chapman London

• United Kingdom
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Operations Supply Chain Manager

  • Aug 2022 - Present



Amanda Harrington London

• United Kingdom
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Operations Manager and New Product Development Manager

  • Oct 2020 - Aug 2022

  • Product market research and analysis working closely with the brand founder.• NPD calendar build and management.• CPAs setting and management to ensure products are launched on time and on budget.• Sourcing primary and secondary packaging. • Creating artwork brief and pack copy and full AW management up to press pass.• Responsible for COGs and meeting intake margin targets.• Ensuring continuous product improvement working with CM, Supply Chain and Production.• Ensure project risks are managed, solved or escalated• Built strong partnerships with suppliers, sourced new and competitive suppliers when necessary, negotiating to ensure best price for best value.• Travelled to new and existing suppliers to support production.• Management of the Operations Team whilst conducting all Supply Chain functions• Assisting in the development of the Marketing Plan and Budget presentations. • Manage all responsibilities within the operations department.

• Operations Manager

  • Jun 2019 - Oct 2020

  - Managing, preparing and routing of customer shipping notices to logistics providers.- Entering PO’s into the system and systemically receipting in the inbound and stock transfers- Planning and tracking shipments to meet customer delivery requirements.- Preparing documents, packing lists, commercial invoices and shipping instructions.- Preparing all SOP’s required for the warehouse to assemble products and sets as seasonally required.- Working with our suppliers to ensure fast and efficient delivery to the warehouse, including creating barcodes, new SKU’s & SOP’s.- Updating new shipping manuals and ensuring compliance to established requirements.- Reconciling goods moving in and out the business with accounting.- Reconcile stock balances monthly. - Responding to sales team questions and enquiries feeding back on status of stock on hand and open orders. - Management of Logistics inbox, responding and filing of emails.- Management of customer returns from start to finish.- Managing and maintain PO’s, working closely with finance. - Assisting with chargeback’s and customer claim investigations, managing the log and keeping the Finance team updated- Performing the Ops administrative tasks required to manage key accounts- Preparing reports for Senior Management.- Assisting with special events, send outs, bundle formations and all other Amanda Harrington London Ltd company initiatives.- Take the lead on capacity planning activities.- Oversee Sales and Operations Planning (S&OP) meetings.- Assist management with any supply-related decisions.- Identify ways to improve existing supply planning processes.- Manage e-commerce orders and ensure timely delivery.- Work with our suppliers to ensure timely delivery of all assets to and fro the Amanda Harrington London Ltd distribution centre.- NPD Training whilst managing NPD responsibilities



SNAPPER MUSIC LTD

• United Kingdom
• Music
• 1 - 100 Employee

• Export and Sales Logistics Manager

  • Nov 2017 - Jun 2019

  - Setting up of all new customer accounts and ensuring the accuracy of existing customer account information is always kept up to date.- Cashbook; updating cashbook daily to correspond with bank statement (Debit and Credit).- Credit Control; invoicing, credit notes, timely and effective collection of all debts and customer payments, negotiating re-payment plans and resolving queries around outstanding invoices.- Generate supplier purchase orders.- Receiving of supplier invoices and signing off once cross referenced against purchase order.- Processing of all orders; check against the stock on hand report before putting orders through.- Advising customers what they will receive in their order, what is out of stock and the ETA of the stock on order. If a customer orders a title that has been superseded, then providing the customer with the replacement information.- Point of contact for customer regarding all queries. All queries and issues are to be investigated and resolved promptly.- Updating order log used between the warehouse and myself. This is to be updated constantly throughout the day with all relevant information of each order.- Ensuring stock reports are pulled and sent to management and sales team daily.- Goods in report to be sent to management and sales team daily.- Monthly picked report to be compiled and sent to management monthly.- Wold stock report of all titles and their status updated and sent out monthly. This report includes the stock on hand for all consignment customers.- Label sales reports to be compiled and sent to management and sales team monthly



Adelphi Healthcare Packaging

• United Kingdom
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Customer Service Administrator

  • Nov 2016 - Nov 2017

  Key responsibilities• Being first telephone contact with customers; answering day to day enquiries including pricing for stock items, stock availability and order processing. • Processing orders generally, including entering orders, issuing order confirmations and producing the pick lists and delivery notes.• Processing invoices and credit notes. • Creating new accounts and updating new information from customers and suppliers.• Producing proforma invoices for new accounts and sending out credit application forms. • Creating purchase orders and sending to suppliers.• Advising estimated time of arrival of goods to the customer and updating as necessary including advising of any delays. • Chasing any outstanding purchase orders and updating the system with estimated time of arrival.• Receiving stock into the system, general stock control and assisting with stocktaking.• Liaising with the warehouse regarding goods in and despatch of goods to achieve optimum turnaround.• Advising information for the creating of labels for goods received.• Completing non-conformance reports for despatch, receipt and transport queries. • Providing written quotations and sending samples if required.• Creating bill of materials and works orders.• Assisting with management of projects to ensure the achievement of time, cost and quality objectives.• Looking after agreed Key Accounts. • Responsible for the creation / marking up and filling of Certificates of Conformity. • Issuing Certificates of Conformity / Analysis.• Assisting the customer Service Manager or Directors.



Value Ligistics

• Tyre Bay Supervisor

  • Nov 2014 - Sep 2016

  ADMINISTRATION:• Open & Closing of Job cards.• Open and close Internal Breakdown job cards.• Accurate costing and closing of job card.• Obtain quotations from preferred suppliers for outsource and outwork jobs.• Raise purchase orders for Outwork, Stock & buy-outs.• Follow up on Outwork and Stock Deliveries.• Check that parts issued were recorded on the job card.• Request Brand Numbers for all new tyres from National Stock Controller.• Stock Transfer requests from and to warehouses.• Pull open Job card report daily – Investigate and close accordingly.• Pull open Purchase Order report daily – Investigate and close accordingly.• Pull Goods in Transit Report daily – Investigate and action.• Ensure filing system is implemented, according to Value requirements, and up to date on a daily basis.STOCK:• Conduct daily stock counts of all the warehouses & report discrepancies to management.• Conduct monthly cycle counts as well as National Wall to Wall stock takes.• Bin management.• Check stock levels and keep to the minimum required quantity.• Receiving of stock: I. Checking invoices and stock received from factory or new tyresII. Matching invoices to order numbersIII. Ensure invoices given to person receipting stock immediately〓 Maintain model stock levels for Coastal branchesOPERATIONS:• Attend weekly Tyre Scrap meeting and send Scrap Sheets to National Office • Manage outsourced staff and Value staff on site.• Determine time to be reserved for Tyre Surveys and Corrective maintenance.• Monitor work distribution.• Ensure all tyres, including breakdown tyres are branded to the required standard.• Identify and report damage to the relevant Business Unit.• Ensure quality control and that workmanship is up to the required standard.• Manage all fitments done by Staff to ensure fitment & removal of rims as required.Health and Safety:• Ensure that all safety rules and regulations are conformed to, correct safety attire is used at all times



Unitrans Motors VW

• Service Advisor

  • Oct 2013 - Oct 2014

  Key responsibilities• Inbound service bookings• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifyingdescription of problems; taking test drives; validating vehicle maintenance records; examining serviceschedules.• Plan and support the workload scheduled to technicians• Verifies warranty and service contract coverage explaining provisions and exclusions.• Liaising with customers and the workshop ensuring that both parties are kept informed timeously throughout the day.• Following up timeously on status of vehicles, ensure technicians complete the job by the time allocated per eachVehicle, any faults on the vehicle are to be reported to customer.• Advising customers on required work.• Upselling on service plans and add-ons.• Develops estimates by costing materials, supplies, and labour; calculating customer's payment, includingdeductibles.• Meeting and exceeding individual targets.• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. • Maintain an above average (90%) Customer Service Index



Bobcat Equipment SA Pty Ltd

• Construction
• 1 - 100 Employee

• Commercial Service Advisor

  • Jul 2010 - Oct 2013

  Key Responsibilities• Provide quotations to Customers.• Opening of all workshop jobs.• Ensuring official orders received before proceeding with opening of job.• Ensuring all cash customers pay before proceeding with opening of job.• Ensuring mechanics issue service reports once service/repair completed.• Liaising with customers on a daily basis concerning all service related issues.• Ensure all correct parts are being delivered to jobs.• Following up on the status/availability of parts ex-factory on a daily basis.• Ensure all supplier invoices and orders processed correctly.• Invoicing of all workshop jobs.• Follow up on WIP daily and provide reports to management.• Update and file all service related documents daily.• Support Workshop Manager in the coordination of the workshop.• Ensuring customer receives all invoices relating to their services and confirming amounts due and payable atmonth end. Any necessary queries to resolve prior payment received.



Vodacom

• South Africa
• Telecommunications
• 700 & Above Employee

• Sales Consultant

  • Aug 2009 - Jul 2010

  Key Responsibilities• Retain existing customers• Assisting clients with Account queries• Signing up of new contracts• Generating and processing admin paperwork• Customer service• Selling of phones, accessories and data products• Data, computer, software and handset queries• Set ups of all products (e.g. laptops, handsets, etc)• Liaising with clients - Corporate and Individual• Reaching and exceeding monthly targets Key Responsibilities• Retain existing customers• Assisting clients with Account queries• Signing up of new contracts• Generating and processing admin paperwork• Customer service• Selling of phones, accessories and data products• Data, computer, software and handset queries• Set ups of all products (e.g. laptops, handsets, etc)• Liaising with clients - Corporate and Individual• Reaching and exceeding monthly targets