Experience

CENTER FOR HUMANISTIC CHANGE INC

• United States
• Individual and Family Services
• 1 - 100 Employee

• Executive Director

  • Mar 2021 - Present

  Responsible for the overall operation of CHC, its programs and the supervision of staff. Provide vision and strategic leadership in all aspects of program planning and implementation and ensure the fiscal health of the organization. Responsible for the overall operation of CHC, its programs and the supervision of staff. Provide vision and strategic leadership in all aspects of program planning and implementation and ensure the fiscal health of the organization.


Center for Humanistric Change
• United States
• 1 - 100 Employee
• Director Prevention and Student Assistance Programming

  • Jan 2018 - Mar 2021
• Manager Student Assistance Programming

  • Oct 2016 - Jan 2018


ProJeCt of Easton

• United States
• Individual and Family Services
• 1 - 100 Employee

• Manager, Education Services

  • Feb 2013 - Oct 2016

  Provide educational leadership that drives three programs: Adult Literacy, Family Literacy with Early Childhood Education, and Summer Learning (K through 4). Ensure programs operate at high quality and achieve their intended outcomes, managing all aspects of the program: recruitment, intake, orientation, placement, teaching and learning, learning supports, transition and evaluation. Collaborate internally and externally to represent ProJeCt of Easton Literacy Services in the community.

• Career Pathways Case Manager

  • Dec 2011 - Feb 2013

  Intense Case Management and job search training for GED and ESL students. Responsible for linking students to the workforce and post secondary education/training.• Conducted intake and orientation sessions to meet contracted enrollment goals and establish career goals and career pathways. • Developed scope and sequence for Career Pathways curriculum to include self exploration, occupational exploration and career planning• Held one on one goal setting, coaching, and problem solving sessions with Project of Easton students to resolve barriers to attendance and assist in their transition to employment and post secondary training and education.• Facilitated Career Pathways group sessions and track student progress toward Career pathways goals Show less



From Houses to Homes

• United States
• Non-profit Organizations

• Clinic Administrator

  • Sep 2010 - Jun 2011

  Launched health clinic serving the community of Pastores, Guatemala and all clients of from houses to homes: Managed staffing, equipment puchase and policy and process development with a 100% local staff. • Developed job descriptions, conducted interviews and made hiring decision of all clinic staff and volunteer personnel • Oversaw sourcing and development of clinic medicine list and clinic equipment. • Created project plan and budget for ongoing clinic operations. • Developed efficient inventory tracking and ordering system and patient tracking system and educated staff on associated processes. • Oversaw registration process with local health ministry • Liased with local mayor and health ministry as part of community outreach • Identified patient educational needs for the clinic • Coordinated overseas volunteer medical team and hosted Physical Therapy treatments to children with physical disabilities • Met with several local clinics and developed consulting relationship with local doctor to come up with best practices for the clinic • Outfitted the health clinic education room with relevant educational materials • Developed financial and approval processes for medicine distribution Show less



Niños del lago

• Guatemala
• Non-profit Organizations
• 1 - 100 Employee

• Associate Director

  • Mar 2009 - Nov 2010

  Brought focus to a fledgling organization, creating structure from concept for a children’s educational recreation camp under construction in Guatemala. Fundraising • Created personal blog www.krisforkids.blogspot.com to promote awareness and raise funds, increasing individual donations by a third. • Conceived, planned and organized fundraising Campaigns: Child’s Play for Children;s Day; Buy a brick • Presented to clients of corporate partner resulting in a significant donation and increased participation. • Implemented first annual appeal and web based newsletter on Vertical Response. • Identified major foundation through research and was invited to participate in the application process; Prepared application and all supplementary documentation. Communications • Created online templates for customer communications program. • Created and launched appeal and thank you to sustaining donors • Created donor acknowledgement materials and processes • Obtained interview with Chicago’s national public radio WBEZ’s Worldview Program • Contributed articles to the monthly newsletter Administration • Wrote 501C3 application resulting in non-profit status • Researched state and federal guidelines and brought potential issues to the Board of Directors • Researched camp outcomes and wrote the first camp business plan to give structure to the project • Served on the board of Directors as secretary/treasurer from 2005 to 2007 • Implemented Quickbooks and implemented monthly financial reporting • Created project plans and camp construction timelines Show less



VISANOW

• Recreational Facilities

• Client Relationship Manager

  • Apr 2006 - Dec 2008

  Built relationships and managed client accounts with a total of $4.2M revenue. Built referral base, acquired case studies and won-back lost customers to meet goaled revenue. • Grew top account revenue by 54%. • Analyzed sales trends and created plans to recapture business • Created business case to add new service and increased revenue of our top account by 33%. • Created internal and external training manuals • Educated and trained client account users on web-ex and in person • Grew new Customer Support Department: Implemented Salesforce.com to track and manage client service calls • Implemented client satisfaction survey: designed questions, facilitated client participation and tracked responses • Developed internal customer support training; client on-boarding processes, scripts and documentation; and sales to service transition processes and documentation • Improved relations with international client by understanding and bridging cultural differences Show less



LexisNexis

• IT Services and IT Consulting
• 700 & Above Employee

• Applications Consultant

  • Apr 2001 - Dec 2003

  Developed relatoionships in top 50 accounts obtaining referrals, and upselling services. Increased client usage by conducting onsite and web based consultations and training for client groups in the Midwest and Western Regions. • Increased territory revenue by more than 100% through effective sales, education and relationship management. • Analyzed and charted customer usage trends and developed account development strategies accordingly. • Developed web based training scripts to facilitate work transition to new work group • Conducted in person and web-ex training programs nationally to client accounts Show less