Kristen Hagedorn
Customer Service Delivery Lead for EUC, UC and CX at SoftwareOne USA- Claim this Profile
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Topline Score
Bio
Joshua Arntz
Kristen is a fantastic addition to any team. As my assistant manager, she was an invaluable resource for helping coordinate schedules, manage skill sets and solve interpersonal disputes. I relied on her insights in both the technical and organizational aspects of the project. And when it comes to documentation, her attention to detail and careful construction produce professional products that are accessible to any reader, tech-savvy or otherwise.
Joshua Arntz
Kristen is a fantastic addition to any team. As my assistant manager, she was an invaluable resource for helping coordinate schedules, manage skill sets and solve interpersonal disputes. I relied on her insights in both the technical and organizational aspects of the project. And when it comes to documentation, her attention to detail and careful construction produce professional products that are accessible to any reader, tech-savvy or otherwise.
Joshua Arntz
Kristen is a fantastic addition to any team. As my assistant manager, she was an invaluable resource for helping coordinate schedules, manage skill sets and solve interpersonal disputes. I relied on her insights in both the technical and organizational aspects of the project. And when it comes to documentation, her attention to detail and careful construction produce professional products that are accessible to any reader, tech-savvy or otherwise.
Joshua Arntz
Kristen is a fantastic addition to any team. As my assistant manager, she was an invaluable resource for helping coordinate schedules, manage skill sets and solve interpersonal disputes. I relied on her insights in both the technical and organizational aspects of the project. And when it comes to documentation, her attention to detail and careful construction produce professional products that are accessible to any reader, tech-savvy or otherwise.
Credentials
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AWS Certified Solutions Architect - Associate
Amazon Web Services -
Certified Associate in Project Management
Project Management Institute
Experience
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SoftwareOne USA
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Service Delivery Lead for EUC, UC and CX
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Jan 2023 - Present
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SynchroNet
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Director of Technical Delivery
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Feb 2021 - Jan 2023
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Engagement Executive
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Nov 2020 - Feb 2021
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Technology Strategist
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Aug 2020 - Nov 2020
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HUB International
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United States
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Insurance
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1 - 100 Employee
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Manager, Infrastructure and Cloud Engineering
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Jun 2019 - Aug 2020
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Lead Cloud Engineer
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May 2017 - Jun 2019
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Aon
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Albania
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Electric Power Generation
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1 - 100 Employee
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Server Hardware, Virtualization & Cloud
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Jun 2014 - May 2017
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Project Coordinator/Manager
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Aug 2013 - Jun 2014
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Early Career Development Program - IT Associate
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Jul 2012 - Aug 2013
Member of the Early Career Development IT Rotational program. My first rotation was in Technology Solutions & Services as an Implementation Coordinator where I coordinated server builds and application configuration. My second rotation is in Corporate Systems as a Business Analyst on the Treasury Replacement Project. While in this role, I have assisted with a Test Plan, Disaster Recovery Plan, Firewall Connectivity, and SFTP connections.
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DePaul University
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United States
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Higher Education
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700 & Above Employee
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Student Assistant
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Sep 2010 - Sep 2012
Assist in the preparation and distribution of documents to schools for student teaching placements. Perform requested jobs such as preparing documents, spreadsheets and online surveys, making phone calls, sending emails, and editing website. Assist in the preparation and distribution of documents to schools for student teaching placements. Perform requested jobs such as preparing documents, spreadsheets and online surveys, making phone calls, sending emails, and editing website.
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Assistant Project Manager of Website Redesign Team
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Jan 2011 - Jun 2011
Member of a five person team that created a new, interactive, and user-friendly website for a non-profit organization. The team sought to make this website a better resource for employees, clients, volunteers, and the public. My main responsibilities included design and functionality brainstorming, business documentation (requirements document, test plan, system manual), prototype design, and usability testing. Project Team featured in DePaul's Hyperlink Newsletter. Website URL: http://www.cwapchicago.org Show less
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Education
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2008 - 2012
DePaul University
BS, Major in Computer Science and Math with Minor in Business Administration and Information Technology -
2004 - 2008
Westlake High School
High School Diploma
Community
