Experience

Decorator's Warehouse

• United States
• Retail
• 1 - 100 Employee

• Frontend Manager

  • Aug 2021 - Present

  Maintain store readiness with smooth completion of opening and closing tasks. Serve customers by processing returns and exchanges, as well as helping individuals locate desired products. Keep service consistent by coordinating breaks and monitoring customer levels as well as pulling in extra team members to handle overflow. Train front-end employees on sales techniques, register operations, and customer service strategies. Reduce shrinkage with the implementation of active loss-prevention strategies. Manage cashiers, overseeing performance and promptly handling escalated issues. Show less



Tervis

• United States
• Retail
• 100 - 200 Employee

• Store Manager

  • Jun 2018 - May 2019

  Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases. Provided consistent feedback and training to empower team members in confident and personable service-delivery. Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands. Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals. Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment. Identified new opportunities to increase sales and achieve store targets. Directed merchandising strategies to create eye-catching displays and increase revenue. Maintained financial and administrative records, accurately tracking funds and keeping records current. Show less



iDesign T-Shirts Inc.

• Haslet, Texas, United States

• Fulfillment Store Manager

  • Jan 2015 - May 2018

  Improved logistics plans, studying alternatives, costs, and impacts of proposed changes. Planned demand-based schedules and assignments, checking employee availability and abilities. Improved storage and distribution models with warehouse and customer data. Met delivery timelines by resolving transportation, logistics, and customer issues. Simplified sales and order management through system integrations. Controlled costs by selecting, qualifying, and evaluating logistics carriers. Protected workers through safety audits and behavior monitoring. Prevented shortages by monitoring and ordering new stock. Fulfilled customer needs with routine and expedited services. Show less