Kristen Silverman

Senior Event Manager at Conrad New York Downtown
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Contact Information
us****@****om
(386) 825-5501
Location
Oceanside, New York, United States, US

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Experience

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Senior Event Manager
      • Aug 2023 - Present

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Conference Services Manager
      • Jul 2021 - Aug 2023

      • Responsible for booking, coordinating and supervising all group business.• Detail all corporate, sports & entertainment groups• Act as a liaison between client and operating departments to ensure a successful event.• Deliver high standards of service to generate repeat business and overall client satisfaction.• Generate Banquet Event Orders to be distributed to end clients and operational teams.• Knowledgeable of meeting room setups, capacities and diagrams.

    • Catering Coordinator/ Office Manager
      • Mar 2018 - Jul 2021

      • Directly responsible for assisting the Executive Director of Catering & two catering directors• Create and manage banquet event orders, contracts and payment requests for events ranging from 30 to 500 guests• Responsible for hiring, training, scheduling and management of the Catering Administrative Assistant• Prepare forecast reports as directed by Executive Director of Catering• Responsible for maintaining and posting all billing requirements using Opera & Amadeus systems• Ensure that the Catering Department has adequate stock of materials necessary to perform all daily tasks and order supplies on regular basis Show less

    • Catering Administrative Assistant
      • May 2016 - Mar 2018

      • Provide excellent customer service by answering all incoming calls and distribute messages for catering and executive offices• Block space for events and generate contracts using Delphi software• Coordinate and receive customer payments • Prepare BEO's, contracts, thank you letters, payment letters as directed by Catering Sales Managers

    • Catering Intern
      • May 2015 - May 2016

      • Preformed data entry of clients using the Delphi System• Managed customer inquiries and directed to proper catering or sales manager• Create, organize, and maintain event folders and filing system budgets

  • Sugar Dining Den & Social Club
    • Carle Place, New York
    • Banquet House Attendant
      • Sep 2012 - Aug 2015

      • Ensure the seamless achievement of various private events • Assisted with billing, set up, service and clean-up for each event • Enact various administrative responsibilities delegated from banquet manager(s) • Serve the food and/or beverages to the expectation of the banquet manager throughout each event • Ensure the seamless achievement of various private events • Assisted with billing, set up, service and clean-up for each event • Enact various administrative responsibilities delegated from banquet manager(s) • Serve the food and/or beverages to the expectation of the banquet manager throughout each event

    • United States
    • Hospitality
    • 700 & Above Employee
    • Intern
      • Sep 2014 - Nov 2014

      • Shadowed the Director of Event Management • Analyzed and confirmed details regarding upcoming events • Set up all accommodations for upcoming events • Shadowed the Director of Event Management • Analyzed and confirmed details regarding upcoming events • Set up all accommodations for upcoming events

Education

  • St. John's University
    Bachelor's degree, Hospitality Administration/Management
  • Lynbrook High School
  • Nassau Community College
    Associate’s Degree, Liberal Arts and Sciences/Liberal Studies

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