Experience

Highpoint Community Bank

• United States
• Banking
• 1 - 100 Employee

• Senior Branch Manager

  • Jan 2020 - Present

  Bank Officer responsible for promotion of the banks' services and overall public image. Ensures exceptional customer services and manages, directs and motivates branch personnel to maintain standards of high performance and profitability within the bank. Ensures the front line team provides excellent customer service by accurately processing all account transactions and adherence to customer service standards. Manages a cross-functional platform team to support the growth and retention of customer relationships along with assisting in the front line area when necessary. Manages ITM (Interactive Teller Machine) program and staff with a focus on growing ITM volume. Leads and participates in the growth of the branch personal loan portfolio. Performs platform duties at the branch which include opening new accounts, originate personal loans, check approvals and customer problem resolution. Participates in Officer Call Program. Makes recommendations and/or decisions regarding employment, performance appraisals, wage changes, transfers, promotions and terminations. Performs and assists in additional assignments as directed. Show less

• Branch Manager

  • Nov 2018 - Jan 2020

  Responsible for promotion of the banks' services and overall public image. Ensures exceptional customer services and manages, directs and motivates branch personnel to maintain standards of high performance and profitability within the bank. Ensures the front line team provides excellent customer service by accurately processing all account transactions and adherence to customer service standards. Manages a cross-functional platform team to support the growth and retention of customer relationships along with assisting in the front line area when necessary. Manges ITM (Interactive Teller Machine) program and staff. Leads and participates in the growth of the branch personal loan portfolio. Performs platform duties at the branch which include opening new accounts, originate personal loans, check approvals and customer problem resolution. Participates in Officer Call Program. Makes recommendations and/or decisions regarding employment, performance appraisals, wage changes, transfers, promotions and terminations. Performs and assists in additional assignments as directed. Show less



Hastings City Bank

• Residential Lender

  • Nov 2016 - Nov 2018

  Responsible for administration of all procedures necessary to originate, process and close all types of mortgage loans. Develop and investigate loan and deposit opportunities. Attract borrowers, increase loan portfolio and build banking relationships. Collect and analyze financial data to determine the creditworthiness of the prospect. Coordinate residential lending and realtor continued education seminars. Serve as residential loan systems liaison.

• Management Trainee

  • May 2015 - Nov 2016

  This diverse role requires involvement and training in all phases of the bank including operations, customer service/branch functions, lending, administration and business development. Responsible for selling and informing customers of all bank services offered. Review and resolve delinquent loans in a timely manner. Interview and determine creditworthiness of loan applicants. Process and close on a wide variety of loan products (personal, residential, etc.). Assist senior management with operational and branch assignments as needed. Implement bank policies in accordance with overall bank goals and objectives. Show less

• Loan Systems Administrator

  • Apr 2014 - Jun 2015

  Maintain relationship with secondary market loan vendors where responsibilities include remittance and reporting, delivery of loan to secondary market. Oversight of loan origination system including user management, document knowledge and maintenance, product setup and identification, and system solutions. Posting of daily mortgage rates for residential mortgage portfolio and secondary market products. Member of Compliance Committee responsible for HMDA, Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA) and the Truth in Lending Integrated Disclosures (TRID). Assist Loan Servicing with compliance needs in regards to Home Owners Insurance/Private Mortgage Insurance, Balloon Renewals, GAP/Credit Life/Disability Insurance management, etc. Other responsibilities include submitting reports for Board and Shareholder meetings, assisting other departments (Electronic Banking and Deposit Operations) as needed, efficiency projects and go forward solutions involved with financial institution technology plan. Show less

• Transaction Operations Specialist

  • Jan 2014 - Apr 2014

  Monitor deposit corrections and balance branch cash electronically. Maintain teller over/short reports, and monitor OFAC/BSA errors. Member of BSA team and SAR committee responsible for monitoring risk of customer relationships. Assist with daily payment decisions particular to transactions with non sufficient funds. Responsible for management of deposit charge off and loan loss accounts specifically related to overdraft abuse. Back up other departments including Electronic Banking where duties include Reg E ATM/Debit Card dispute processes, ATM and ACH daily balancing, ATM installation. Other responsibilities included in this role included end of night processing with core server, mobile/online/tablet banking support not limited to bill pay, eStatements and mobile deposit. Show less

• Operations/Branch Support Specialist

  • Oct 2010 - Jan 2014

• Bank Teller

  • Nov 2009 - Oct 2010