Experience

Ocean Beach Hospital and Medical Clinics

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Healthcare Access Associate

  • Aug 2019 - Present

  Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. • Explain policies, procedures, or services to patients using medical or administrative knowledge. • Examine claims forms and other records to determine insurance coverage. • Protect the security of medical records to ensure that confidentiality is maintained. • Review records for completeness, accuracy, and compliance with regulations. • Complete insurance or other claim forms. • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. • Receive and route messages or documents, such as laboratory results, to appropriate staff • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. • Hear and resolve complaints from customers • or the public. • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. • Receive payment and record receipts for services. • Analyze data to determine answers to questions from customers or members of the public. • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Show less



Symantec Corporation

• Florida/Remote

• Associate Consulting Services Manager

  • Jul 2014 - Jul 2016

  • Communicate with Symantec Account Managers, Sales teams and Customers • Facilitate customer scoping requirements • Solution Development • Preparation of Customer Quotes, Statements of Work, and Proposals • Leverage Salesforce and internal tracking tools • Adhere to internal process requirements and navigate guidelines • Facilitate internal administrative functions for consulting activities • Ability to perform multiple tasks • Opportunity tracking and forecasting experience • Incident and escalation management • Handle/address basic objections • Travel 10% of the time for global conventions, QBRs, etc Show less



Symantec Corporation

• Lake Mary,Florida

• Enterprise Vault Support Queue Coordinator - Contractor

  • Jul 2013 - Dec 2013

  • Provide superb quality case distribution for the Enterprise Vault Front-line Support Team. • Distribute support cases internally to the appropriate technical engineers via internal software solutions. • Reporting and record keeping of the daily case distribution • Work directly with technical support engineers and managers across multiple regions to provide streamlined support operations • Develop working relationships with internal groups to ensure seamless distribution in the work flow process Show less



Infor Global, Inc.

• Novato, Ca

• Account Manager Associate

  • Aug 2010 - Mar 2013

  • Responsible for dedicated accounts as well as growing client base (100+ companies with 400-6k+ employees) • Act as dedicated Open Enrollment Coordinator to 10-15 clients during client’s open enrollment period • Receive requests via phone, ticketing and/or email system; responding and/or providing a resolution in accordance with standard SLAs • Support website maintenance requests relating to: census file uploads, postings, password resets, On-boarding tours, content edits, basic HTML coding, implementation of new services and other day-to-day operations, including management of escalated tasks, while abiding by industry and company’s best practices • Responsible for continuous and effective communication in resolving client issues; troubleshooting and diagnosis of reported issues • Regularly host conference calls and web ex demonstrations on a weekly basis, or as needed by client • Assist with training other team members, onsite and offshore, on issues relating to Enwisen’s Onboarding, Case Management and Knowledge Base product • Daily use of various browsers such as IE, Firefox, and Chrome; Enwisen, Lawson and Infor software and platforms, Windows 7,8 and 10, Windows XP, Power Point, Outlook, HR Applications, CRM and HCM systems in addition to various reporting and ticketing systems, such as Salesforce, AxoSoft, Ceridian, etc. • Analyze, diagnose, and correct group rule structures • Prepare documents for editing purposes for client use • Analyze and apply content edits supplied in redlined format • Routine advanced use of Salesforce and Axosoft programs • Type 50wpm • Basic HTML Coding Show less