Experience

TechPoint

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of Program Operations

  • Jan 2023 - Present

• Senior Manager of Program Operations

  • Jul 2021 - Dec 2022

  • Created the structure, standards, and core components for each of the 4 talent programs with 250+ participants • Owned the planning and coordination of all TechPoint programming including but not limited to the following core components: housing activities, social events, professional events, community activities, kick-off and wrap-up events • Built and managed strategic and reliable program admissions processes to bring over 2,500 applicants through each unique admissions process… Show more • Created the structure, standards, and core components for each of the 4 talent programs with 250+ participants • Owned the planning and coordination of all TechPoint programming including but not limited to the following core components: housing activities, social events, professional events, community activities, kick-off and wrap-up events • Built and managed strategic and reliable program admissions processes to bring over 2,500 applicants through each unique admissions process, ensuring staff were properly trained on the process • Represent the TechPointX brand and hare the message to drive applications through on-campus events • Led and consulted with team on overall recruitment strategy for all programs • Developed and supported ongoing relationships and contract negotiations for programming, food & beverage, and housing providers • Monitored the talent program budget, invoice, and contract processing • Manage the individuals responsible for planning and managing program operations while working closely with the VP of Talent to ensure vision for the team.

• Administration Manager

  • Jan 2021 - Jul 2021

  •Own the maintenance of all cross-team systems and digital tools (i.e. Salesforce, Calendly, expense reports, Asana, Zoom, etc.) and support staff training and maximize team usage of these tools •Manage the day-to-day relationships with our shared services staff, including office administration, IT, finance and human resources •Monitor expenses within each team department and facilitate monthly budget to actual reconciliation •Manage expense report, contract, and invoice processes and… Show more •Own the maintenance of all cross-team systems and digital tools (i.e. Salesforce, Calendly, expense reports, Asana, Zoom, etc.) and support staff training and maximize team usage of these tools •Manage the day-to-day relationships with our shared services staff, including office administration, IT, finance and human resources •Monitor expenses within each team department and facilitate monthly budget to actual reconciliation •Manage expense report, contract, and invoice processes and prepare monthly reports for Chiefs



Wilson Financial Consulting

• Bookkeeper

  • Aug 2018 - Present

  •Reconciling bank and credit card accounts monthly for clients in Quickbooks to make sure they have month end close in a timely manner •Coding invoices, credit card transactions, and checks to the correct GL account in Hubdoc and Quickbooks •Assisting in 1099 preparation each year •Create new vendor accounts in Quickbooks to ensure efficient payments to all vendors •Confirming all invoices are received and paid according to vendor statements for each client •Other miscellaneous… Show more •Reconciling bank and credit card accounts monthly for clients in Quickbooks to make sure they have month end close in a timely manner •Coding invoices, credit card transactions, and checks to the correct GL account in Hubdoc and Quickbooks •Assisting in 1099 preparation each year •Create new vendor accounts in Quickbooks to ensure efficient payments to all vendors •Confirming all invoices are received and paid according to vendor statements for each client •Other miscellaneous accounting needs Show less •Reconciling bank and credit card accounts monthly for clients in Quickbooks to make sure they have month end close in a timely manner •Coding invoices, credit card transactions, and checks to the correct GL account in Hubdoc and Quickbooks •Assisting in 1099 preparation each year •Create new vendor accounts in Quickbooks to ensure efficient payments to all vendors •Confirming all invoices are received and paid according to vendor statements for each client •Other miscellaneous… Show more •Reconciling bank and credit card accounts monthly for clients in Quickbooks to make sure they have month end close in a timely manner •Coding invoices, credit card transactions, and checks to the correct GL account in Hubdoc and Quickbooks •Assisting in 1099 preparation each year •Create new vendor accounts in Quickbooks to ensure efficient payments to all vendors •Confirming all invoices are received and paid according to vendor statements for each client •Other miscellaneous accounting needs Show less



JDRF International

• United States
• Fundraising
• 500 - 600 Employee

• Manager, Development Operations

  • Oct 2019 - Jul 2020

  • Managed chapter financials from processing and coding checks to pulling analytical financial reports weekly for Executive Director • Oversaw Salesforce and Event Management Platforms by adding accurate information and creating targeted donor reports for two staff members weekly • Created and implemented a volunteer and intern recruiting process, training staff to ensure alignment to create support for the chapter • Reduced turnaround time for donations received and payments to… Show more • Managed chapter financials from processing and coding checks to pulling analytical financial reports weekly for Executive Director • Oversaw Salesforce and Event Management Platforms by adding accurate information and creating targeted donor reports for two staff members weekly • Created and implemented a volunteer and intern recruiting process, training staff to ensure alignment to create support for the chapter • Reduced turnaround time for donations received and payments to vendors from 20 days to 10 days by creating a new process for sponsorship and vendor invoices • Responsible for communication with the Board of Directors, including creation of PPT and financials for quarterly meetings, to ensure all were up to date Show less • Managed chapter financials from processing and coding checks to pulling analytical financial reports weekly for Executive Director • Oversaw Salesforce and Event Management Platforms by adding accurate information and creating targeted donor reports for two staff members weekly • Created and implemented a volunteer and intern recruiting process, training staff to ensure alignment to create support for the chapter • Reduced turnaround time for donations received and payments to… Show more • Managed chapter financials from processing and coding checks to pulling analytical financial reports weekly for Executive Director • Oversaw Salesforce and Event Management Platforms by adding accurate information and creating targeted donor reports for two staff members weekly • Created and implemented a volunteer and intern recruiting process, training staff to ensure alignment to create support for the chapter • Reduced turnaround time for donations received and payments to vendors from 20 days to 10 days by creating a new process for sponsorship and vendor invoices • Responsible for communication with the Board of Directors, including creation of PPT and financials for quarterly meetings, to ensure all were up to date Show less



Kesem

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• Event Coordinator

  • May 2017 - Oct 2019

  • Responsible for the execution of event logistics and assisted with programming for four national fundraising events each year (Chicago, San Francisco, Boston, and Los Angeles totaling over 1,200 guests) and a four-day 800-person conference with about 50 sessions, five keynote speakers, and 10 different participant activities • Procured and negotiated over 25 vendor and speaker relations including, AV, venues, catering & bar services, décor, auctioneer, and registration, resulting in… Show more • Responsible for the execution of event logistics and assisted with programming for four national fundraising events each year (Chicago, San Francisco, Boston, and Los Angeles totaling over 1,200 guests) and a four-day 800-person conference with about 50 sessions, five keynote speakers, and 10 different participant activities • Procured and negotiated over 25 vendor and speaker relations including, AV, venues, catering & bar services, décor, auctioneer, and registration, resulting in successful execution of all event goals • Managed over $1.5 million in event budgets, overall at or under budget and created and implemented detailed timelines for staff and volunteers • Worked with creative team to design and plan marketing efforts for all events, including mailing, email and social media campaigns (i.e. Save the Dates, Invitations, Programs, Signage, & Event Websites) • Internal staff point-person to coordinate cross-departmental efforts related to branding, volunteer recruitment and training, and staff travel to five national events • Coordinated post-event wrap-up activities to include sponsorship recognition, post event analysis, and post-event constituent communications

• Executive Assistant

  • Dec 2014 - Apr 2017

  • Day-to-day administrative support for CEO, CDO, COO including scheduling, communication support, special project support and in-house travel coordination • Managed logistics for Board, Staff, and Volunteer Retreats and Conferences, including travel and itinerary planning, meals and activities, supplies acquisition, material preparation, taking notes and tracking action items for 15-60 volunteers, staff and board members • Point person for all technology support, including Google, cell… Show more • Day-to-day administrative support for CEO, CDO, COO including scheduling, communication support, special project support and in-house travel coordination • Managed logistics for Board, Staff, and Volunteer Retreats and Conferences, including travel and itinerary planning, meals and activities, supplies acquisition, material preparation, taking notes and tracking action items for 15-60 volunteers, staff and board members • Point person for all technology support, including Google, cell phone provider, and managed procurement and support for all new staff • Documented all staff policies and procedures approved by executive team, and provided onboarding support for all new staff, including training on shared systems and processes • Supported team with procurement of pricing, scheduling and production of marketing materials, collateral and logo inventory • Managed all 50 state registrations for the organization, keeping track of renewal dates, payments, and filing applications



Ryman Hospitality Properties

• United States
• Entertainment Providers
• 100 - 200 Employee

• Corporate and Convention Sales Manager

  • May 2014 - Dec 2014

  •Prospect, sell, negotiate, and service clients for the Grand Ole Opry, Ryman Auditorium, and the General Jackson Showboat •Manage positive, productive relationships with hotels, convention centers, and destination management companies •Track sales to identify opportunities and develop sales reports •Organize client transportation details, from scheduling to arrival •Communicate with the Group Customer Service team to ensure orders are booked and serviced properly •Participate in… Show more •Prospect, sell, negotiate, and service clients for the Grand Ole Opry, Ryman Auditorium, and the General Jackson Showboat •Manage positive, productive relationships with hotels, convention centers, and destination management companies •Track sales to identify opportunities and develop sales reports •Organize client transportation details, from scheduling to arrival •Communicate with the Group Customer Service team to ensure orders are booked and serviced properly •Participate in the development of sales materials including profile sheets and sales kits targeted to planners Show less •Prospect, sell, negotiate, and service clients for the Grand Ole Opry, Ryman Auditorium, and the General Jackson Showboat •Manage positive, productive relationships with hotels, convention centers, and destination management companies •Track sales to identify opportunities and develop sales reports •Organize client transportation details, from scheduling to arrival •Communicate with the Group Customer Service team to ensure orders are booked and serviced properly •Participate in… Show more •Prospect, sell, negotiate, and service clients for the Grand Ole Opry, Ryman Auditorium, and the General Jackson Showboat •Manage positive, productive relationships with hotels, convention centers, and destination management companies •Track sales to identify opportunities and develop sales reports •Organize client transportation details, from scheduling to arrival •Communicate with the Group Customer Service team to ensure orders are booked and serviced properly •Participate in the development of sales materials including profile sheets and sales kits targeted to planners Show less



Camp Kesem Indiana University

• Bloomington, Indiana

• Co-Director

  • Aug 2013 - Aug 2014

  •Manage a coordinator team of 11 students who work together to create a free week-long camp for children whose parents have been affected by cancer •Communicate weekly with nationals and implement their policies at the local chapter •Negotiate with camp site directors to establish programs and price for week of camp •Establish a productive work environment for the members of the organization and ensure all families are supported •Manage a coordinator team of 11 students who work together to create a free week-long camp for children whose parents have been affected by cancer •Communicate weekly with nationals and implement their policies at the local chapter •Negotiate with camp site directors to establish programs and price for week of camp •Establish a productive work environment for the members of the organization and ensure all families are supported



Ryman Hospitality Properties

• United States
• Entertainment Providers
• 100 - 200 Employee

• Sales Intern

  • May 2013 - Aug 2013

  •Created segmented client databases in Microsoft Excel to establish target markets that needed focus •Designed brochures for the Grand Ole Opry Entertainment Group’s clients •Increased social media awareness for the Grand Ole Opry Entertainment Group on Facebook and Twitter •Carried out a variety of marketing promotions for the Grand Ole Opry during CMA Music Fest •Created segmented client databases in Microsoft Excel to establish target markets that needed focus •Designed brochures for the Grand Ole Opry Entertainment Group’s clients •Increased social media awareness for the Grand Ole Opry Entertainment Group on Facebook and Twitter •Carried out a variety of marketing promotions for the Grand Ole Opry during CMA Music Fest



Live Nation Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Premium Seat Sales Intern

  • May 2012 - Aug 2012

  •Educated in software that is used to market through electronic mail •Knowledgeable in how to sell VIP boxes and suites to clients •Began to comprehend the workings and details needed to put on a concert at a large venue •Assisted in set up/strike for VIP lounges for each concert at the Chicagoland event venues •Performed excel skills to produce multiple worksheets with leads for the VIP sales team •Educated in software that is used to market through electronic mail •Knowledgeable in how to sell VIP boxes and suites to clients •Began to comprehend the workings and details needed to put on a concert at a large venue •Assisted in set up/strike for VIP lounges for each concert at the Chicagoland event venues •Performed excel skills to produce multiple worksheets with leads for the VIP sales team