Experience

Bench Accounting

• Canada
• Accounting
• 400 - 500 Employee

• Tax Coordinator

  • Jul 2022 - Present



OTIP (Ontario Teachers Insurance Plan)

• Canada
• Insurance
• 400 - 500 Employee

• Benefits Service Representative

  • Sep 2019 - Jul 2022



Manulife

• Customer Service Profesional

  • Sep 2010 - May 2019

  Delivered quality service to Group Plan Sponsors, Group Advisors and Group Field Offices via telephone and email inquiries. Resolved issues proactively to meet client needs and requirements, ensuring client's expectations were met. Helped to identify trends and patterns in client issues or work systems, initiating improvements to support efficiency and the client experience. Collaborated with other line areas to solicit assistance and input when necessary. Handled escalated issues. Delivered quality service to Group Plan Sponsors, Group Advisors and Group Field Offices via telephone and email inquiries. Resolved issues proactively to meet client needs and requirements, ensuring client's expectations were met. Helped to identify trends and patterns in client issues or work systems, initiating improvements to support efficiency and the client experience. Collaborated with other line areas to solicit assistance and input when necessary. Handled escalated issues.