Experience

Marcum Technology

• United States
• Information Technology & Services
• 1 - 100 Employee

• Client Manager Supervisor

  • Jun 2016 - Present

  Marcum Technology LLC was founded in 2001 and is a proud member of the Marcum Group. We serve global enterprise clients as a trusted information technology solutions provider and value-added reseller. We work with clients and partners by offering solutions based on industry leading knowledge and offer access to qualified experts and advanced technologies. Our team prides itself on delivering unparalleled customer service, technical expertise, and IT business knowledge that results in higher ROI and superior results for our clients.• Create quotes and configurations for customers and partners as well as facilitate any special pricing requests/deal registration requests • Cross Sell and up-sell products and services into existing customer base• Track and report on weekly basis all sales activity using CRM and other reporting tools. • Acquire an in-depth knowledge of products and technology offerings and ability to make recommendations to prospects on how our solutions address their business needs • Participate in generating business opportunities by conducting outreach to prospective customers through referrals, networking and marketing-generated leads • Maintain strong relationships with end users and Channel Sales contacts



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Customer Service

  • Dec 2012 - Feb 2016

  Provided an elevated customer experience to generate a loyal clientèle.Conducted daily walk-throughs to ensure safety and security in the terminal.Conducted daily reports directly to management addressing any concerns or reporting acts.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problemson the spot.Provide outstanding customer service to all passengers and enhance their travel experience as part of a customer serviceteam and independently. Responsibilities include checking in passengers, adjusting and confirming itineraries. Along with airport operations toinclude but not limited to boarding processes, carry on baggage valet, and jet bridge operation



Waldbaums Inc

• United States
• Advertising Services
• 1 - 100 Employee

• Bakery Clerk

  • Feb 2008 - Jul 2014