Experience

Podium

• United States
• Software Development
• 700 & Above Employee

• Customer Success Manager

  • Oct 2021 - Present

  Developed success plans that both accelerated adoption and provided the customer with a path to deliver value by helping them achieve their desired outcomes. Partnered with Account Executives to build growth strategies and to secure successful renewals and expansions for my book of business, ensuring 80% retention rate & 15% growth rate of small businesses. Analyzed adoption metrics and developed trainings based on customer need, ensuring a long-term relationship between Podium and… Show more Developed success plans that both accelerated adoption and provided the customer with a path to deliver value by helping them achieve their desired outcomes. Partnered with Account Executives to build growth strategies and to secure successful renewals and expansions for my book of business, ensuring 80% retention rate & 15% growth rate of small businesses. Analyzed adoption metrics and developed trainings based on customer need, ensuring a long-term relationship between Podium and customers. Show less Developed success plans that both accelerated adoption and provided the customer with a path to deliver value by helping them achieve their desired outcomes. Partnered with Account Executives to build growth strategies and to secure successful renewals and expansions for my book of business, ensuring 80% retention rate & 15% growth rate of small businesses. Analyzed adoption metrics and developed trainings based on customer need, ensuring a long-term relationship between Podium and… Show more Developed success plans that both accelerated adoption and provided the customer with a path to deliver value by helping them achieve their desired outcomes. Partnered with Account Executives to build growth strategies and to secure successful renewals and expansions for my book of business, ensuring 80% retention rate & 15% growth rate of small businesses. Analyzed adoption metrics and developed trainings based on customer need, ensuring a long-term relationship between Podium and customers. Show less



InsideSales

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • 2018 - 2021

  Created success plans for clients across various industries and sizes to understand and achieve client goals enabling them to measure meaningful progress. Established 85% retention rate of $>2M portfolio by conducting regular business reviews to assess product engagement and growth opportunities. Advised clients by providing consultative guidance and best practice knowledge to ensure successful product adoption rates. Generated $80K new business for the company over 3 months by… Show more Created success plans for clients across various industries and sizes to understand and achieve client goals enabling them to measure meaningful progress. Established 85% retention rate of $>2M portfolio by conducting regular business reviews to assess product engagement and growth opportunities. Advised clients by providing consultative guidance and best practice knowledge to ensure successful product adoption rates. Generated $80K new business for the company over 3 months by externally promoting the software to various network contacts.

• Technical Account Manager

  • 2018 - 2020

  Provided custom troubleshooting and solutioning as the dedicated contact for enterprise clients based on understanding their individual business models. Collaborated with internal account teams to generate tailored reporting used for client analysis to track historic issue trends and opportunities for proposing product feature enhancements. Developed and delivered custom training decks for clients to assist with onboarding new users.



Entrata

• United States
• Software Development
• 700 & Above Employee

• Sr. Shift Manager

  • 2015 - 2018

  Managed two virtual teams of 15-25 leasing consultants of varying skill levels, meeting with direct reports weekly to manage individual performance of KPIs and drive high performance metrics. Created and provided extensive training and coaching programs to aid leasing consultants in developing skills in service techniques, troubleshooting, and relationship management. Worked closely with Human Resources and senior leadership to address and implement improvement plans and other… Show more Managed two virtual teams of 15-25 leasing consultants of varying skill levels, meeting with direct reports weekly to manage individual performance of KPIs and drive high performance metrics. Created and provided extensive training and coaching programs to aid leasing consultants in developing skills in service techniques, troubleshooting, and relationship management. Worked closely with Human Resources and senior leadership to address and implement improvement plans and other disciplinary measures, and interview and recommend candidates for hire. Show less Managed two virtual teams of 15-25 leasing consultants of varying skill levels, meeting with direct reports weekly to manage individual performance of KPIs and drive high performance metrics. Created and provided extensive training and coaching programs to aid leasing consultants in developing skills in service techniques, troubleshooting, and relationship management. Worked closely with Human Resources and senior leadership to address and implement improvement plans and other… Show more Managed two virtual teams of 15-25 leasing consultants of varying skill levels, meeting with direct reports weekly to manage individual performance of KPIs and drive high performance metrics. Created and provided extensive training and coaching programs to aid leasing consultants in developing skills in service techniques, troubleshooting, and relationship management. Worked closely with Human Resources and senior leadership to address and implement improvement plans and other disciplinary measures, and interview and recommend candidates for hire. Show less