Director of Marketing

• Jul 2022 - Present

Office Manager

• Jul 2020 - Jul 2022

- Aided in the development and implementation of policies for the Therapeutic Family Services program. - Developed a billing processes and procedures manual for staff utilization of Medicaid billing and electronic health records software.- Implemented Simple Practice electronic health records and patient portal to ensure HIPAA compliant communications and increase efficiency by automating processes.- Serve as account administrator for the therapy program ensuring accuracy in maintaining files and business records, processing client pre-authorization and continuing authorization for services, and submitting and reconciling all insurance claims.- Assisted with the implementation of SwipeClock electronic time-keeping system and created training documents for the employee transition. - Serve as the SwipeClock account administrator ensuring leave balances are reconciled and accurate information is transmitted to the payroll system.- Serve on Sunshine Committee to boost morale and promote employee wellness in a high-stress environment. Show less

Business Office Assistant

• Apr 2017 - Jun 2020

- Perform basic accounting functions including recording accounts receivables, processing timely payments for accounts payable, and completing account reconciliation for agency credit cards. - Process timesheets and leave requests ensuring all data is accurately recorded and reported to the Director of Finance and Administration.- Complete the quarterly risk management walk-through and reports. Schedule and coordinate facility and equipment maintenance and repair as needed.- Serve on the HIPAA compliance committee to ensure adherence to regulations and best practices are followed. Research and implement new procedures where improvements are necessary.- Support the Director of Marketing and Events by creating graphics and flyers and co-managing agency fundraisers and events, such as the annual 5k fundraiser, Back to School drive, and Christmas Gift drive. Show less

Graphic Designer

• Jan 2014 - Present

- Manage all aspects of the business including marketing, scheduling, files, invoicing, and bookkeeping. - Utilize excellent listening, communication, and interpersonal skills to fully understand the needs of the client. - Communicate the scope of the project through a clear and concise collaborative design process. - Design logos, advertisements, illustrations, and other marketing collateral that exceeds client expectations, brings in new business, and helps them achieve their marketing goals. - Employ excellent time management skills to adhere to budget and strict deadlines. Show less

Owner

• May 2012 - Present

https://www.etsy.com/shop/kikiverde https://www.etsy.com/shop/kikiverde

Site Administrator/Administrative Assistant

• Jan 2009 - Jan 2015

- Performed regular checks on website to ensure proper operation and optimal uptime. - Maintained communication with website owners about status of website, site statistics, and trends. - Managed content and promoted sharing through newsletter and social media networks. - Implemented programs to increase engagement with users and grow the site audience. - Assisted site visitors with problems logging in, password resets, and other issues. - Effectively managed diverse team of website moderators and built strong professional relationships among remote workforce. Show less

Customer Support Specialist

• Apr 2005 - Sep 2005

- Assisted clients with questions about bills, credit limits, APR, and other financial issues. - Efficiently processed credit card payments, loan/credit applications, and balance transfers. - Recommended insurance programs, personal loans, and other bank services to qualifying clients, increasing sales for the company. - Assisted clients with questions about bills, credit limits, APR, and other financial issues. - Efficiently processed credit card payments, loan/credit applications, and balance transfers. - Recommended insurance programs, personal loans, and other bank services to qualifying clients, increasing sales for the company.

Technical Support Specialist

• Jul 2003 - Mar 2005

- Utilized technical support knowledge and tools to diagnose, troubleshoot, and resolve GSM network issues.- Escalated trouble tickets to NOC for issues which could not be resolved within Tier 3 troubleshooting.- Tracked trends within GSM network issues to identify market-wide/network-wide outages.- Maintained communication between NOC and Technical Support team about ongoing network issues.- Consistently ranked as Trouble Ticket Processor with top metrics measuring schedule compliance, quality assurance, and ticket closure rate. Show less

Customer Service/Technical Support Representative

• Oct 2002 - Jul 2003

- Utilized technical support knowledge and tools to diagnose, troubleshoot, and resolve GSM network issues.- Created trouble tickets for issues which could not be resolved within Tier 2 troubleshooting.- Assisted customers with billing issues and questions about mobile device functionality.- Utilized empathy training skills to resolve customer complaints and promote customer loyalty.

Marketing Assistant

• Sep 2001 - Sep 2002