Experience

Catholic Charities of St. Paul and Minneapolis

• United States
• Individual and Family Services
• 100 - 200 Employee

• Client Advocate I

  • Jan 2014 - Present



Moose Country Whiskey and Food

• Server

  • Aug 2013 - Oct 2013

  Self-explanatory. Self-explanatory.



Alpha Video

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Reception/Administrative Assistant

  • Oct 2012 - Aug 2013

  Achievements and experience to be listed. Achievements and experience to be listed.



Volkswagen of Inver Grove - St. Paul Autos

• Sales Support/Finance Administrator

  • May 2011 - Oct 2012

  - Responsible for facilitating appropriate vehicle purchase and warranty forms to various banks and companies for funding - Prepped vehicle purchase paperwork by transcribing classified customer information into Dealer Management System and printing applicable forms for signing- Pulled credit reports and submitted confidential customer information electronically to banks for potential approval for auto loans through Route One and Volkswagen Dealer Extranet systems- Prepared fed ex envelopes to facilitate contracts to appropriate banks for funding- Identified and corrected funding delays to ensure finance department met expected revenue- Prepared necessary paperwork to produce passing score for audit inspections- Selected to be one of the two primary administrators to have the authority to write and print out company checks - Organized weekly luncheons for entire dealership staff - Assisted company accountants with maintaining and settling miscellaneous accounts - Ordered and kept inventory of finance forms- Served as an alternate title clerk during times of absence - Wrote and sent payoff checks to appropriate banks to acquire lien releases- Served as the primary notary for the dealership- Responsible for tracking and maintaining important paperwork and files such as titles, lien releases, and funding notices

• Receptionist

  • May 2010 - May 2011

  - Made guests feel welcome by greeting and assisting them with a warm and helpful attitude- Answered inbound calls and directed them to the appropriate departments - Rang out and receipted service orders and vehicle purchases using Dealer Management System- Kept waiting room neat and well-stocked with refreshments to create enjoyable atmosphere for guests- Wrote out thank you and congratulatory letters to customers on behalf of the sales team - Held responsible for calculating and settling register totals at the beginning and end of each shift- Performed miscellaneous office duties that include but were not limited to filing customer information, using fax/copy machine, sorting/mailing company mail, and entering vehicle info into lotus notes program



St. Paul Autos (formerly Saturn of St. Paul)

• Call Center Representative

  • May 2009 - May 2010

  - Managed high volume multi-phone line system between three different locations- Executed numerous courtesy calls that improved customer rapport with dealerships using Dealer Socket program- Scheduled service appointments for all three dealerships using web-based X-time scheduling program- Responsible for composing phone and email scripts that would resonate well with customer base - Managed high volume multi-phone line system between three different locations- Executed numerous courtesy calls that improved customer rapport with dealerships using Dealer Socket program- Scheduled service appointments for all three dealerships using web-based X-time scheduling program- Responsible for composing phone and email scripts that would resonate well with customer base



Best Buy

• Retail
• 700 & Above Employee

• Customer Service Representative/Sales Operator

  • Jul 2007 - Jul 2009

  - Kept log of both online and in-store customer orders through AS400 system - Notified customers upon arrival of their purchase and performed follow-up calls to maintain customer satisfaction - Addressed customer issues and concerns in a respectful and timely manner in person and over the phone- Completed sale and return transactions through POS system - Kept log of both online and in-store customer orders through AS400 system - Notified customers upon arrival of their purchase and performed follow-up calls to maintain customer satisfaction - Addressed customer issues and concerns in a respectful and timely manner in person and over the phone- Completed sale and return transactions through POS system