Experience

Classic Vacations

• United States
• Travel Arrangements
• 200 - 300 Employee

• Group Coordinator

  • May 2023 - Present

  • Input data for groups booked into Group Manager • Accountable for meeting all contract and addendum deadlines • Responsible for database integrity and maintenance of input data • Responsible for customer satisfaction • Responsible for quality control of reservations and ticketing • Responsible for maintaining service standards by processing requests in a timely manner • Input data for groups booked into Group Manager • Accountable for meeting all contract and addendum deadlines • Responsible for database integrity and maintenance of input data • Responsible for customer satisfaction • Responsible for quality control of reservations and ticketing • Responsible for maintaining service standards by processing requests in a timely manner



Atrium Hospitality

• United States
• Hospitality
• 700 & Above Employee

• Sales Coordinator

  • Apr 2022 - May 2023

  • Manage group reservations and events such as wedding blocks, family reunions, birthday groups etc. • Manage branded company’s Social Media platforms such as Facebook and Instagram as well as implement ideas for future posts like specials, promos etc. • Coordinate with the sales and marketing team to execute events and conferences successfully. • Support the Sales & Catering Department in optimizing revenue and group bookings. • Provide a leadership role in the sales office to ensure everyone is meeting deadlines and properly communicating any group changes Show less



JOSEPH F WELDY HOME FOR CHILDREN INC

• United States
• Hospitals and Health Care

• House Parent

  • Sep 2021 - Mar 2022

  • Provide a mentor and parental role for youth housed by the state. • Arrange and transport youth to appointments, as well as dispense medications. • Support participation in academic, athletic and social extracurricular activities for youth. • Maintain a home-like environment that models healthy living for youth residents. • Provide a mentor and parental role for youth housed by the state. • Arrange and transport youth to appointments, as well as dispense medications. • Support participation in academic, athletic and social extracurricular activities for youth. • Maintain a home-like environment that models healthy living for youth residents.



Alabama Department of Corrections

• United States
• Government Administration
• 200 - 300 Employee

• Mental Health Observer

  • Jul 2019 - Jan 2021

  • Meet administrative and clinical documentation requirements in terms of both content and timeliness. • Collect information about inmates’ current actions and comfort. • Support suicidal inmates with positive communication and interactions. • Protect staff and inmates by reporting unusual behaviors or ailments to nearby officers. • Meet administrative and clinical documentation requirements in terms of both content and timeliness. • Collect information about inmates’ current actions and comfort. • Support suicidal inmates with positive communication and interactions. • Protect staff and inmates by reporting unusual behaviors or ailments to nearby officers.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Tech Support/Retention Agent

  • Mar 2018 - Nov 2018

  • Provide service where needed to support customer contracted requirements. • Meet or exceed sales activity goals. • Maintain detailed records of daily interactions with customers, including contacts, fulfillment actions and processing of support agreements on customer notes. • Resolving quandaries with staff who are in a predicament with an irate customer. • Provide service where needed to support customer contracted requirements. • Meet or exceed sales activity goals. • Maintain detailed records of daily interactions with customers, including contacts, fulfillment actions and processing of support agreements on customer notes. • Resolving quandaries with staff who are in a predicament with an irate customer.