Kristen Ashley

Survey Development Manager at Applied Marketing Science
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Contact Information
us****@****om
(386) 825-5501
Location
Wilmington, Massachusetts, United States, US
Languages
  • Spanish -

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5.0

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Allison D.

Kristen is an experienced market research professional with a keenly analytic mind. She independently manages market research projects end-to-end, focused on data quality and its thoughtful interpretation. Her attention to detail and thorough organization delivers a clean data analysis, highlighting business insights and their implications. Kristen works independently and is results oriented with advanced quantitative research skills (e.g. multivariate statistics, weighting, and longitudinal analyses). And she brings unparalleled experience with Excel, Qualtrics, and SPSS. Kristen is a very strong performer, a thorough thinker, and always client focused.

Tracey Sharpe, CQIA

I have worked with Kristen Bertolino for 4-5 years and I confidently attest to her proven reliability, experience, knowledge, willingness to support her colleagues, and diligent nature. Having had the pleasure of getting to know Kristen personally and professionally it is undeniable that she is an exemplary person as a leader, colleague, and friend. I have no qualms in unreservedly recommending Kristen.

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Experience

    • United States
    • Market Research
    • 1 - 100 Employee
    • Survey Development Manager
      • Jul 2022 - Present

    • Survey Development Specialist
      • Sep 2019 - Jul 2022

    • United States
    • Advertising Services
    • 700 & Above Employee
    • Research Manager, Customer Insights
      • Apr 2017 - Aug 2018

    • Senior Analyst, Customer Insights
      • Apr 2015 - Apr 2017

    • Customer Insights Analyst
      • Mar 2012 - Mar 2015

    • United States
    • Financial Services
    • 1 - 100 Employee
    • Research Analyst
      • Dec 2009 - Feb 2012

      NQR specializes in designing Customer Satisfaction Studies that assist companies in measuring customer perceptions of service quality. These studies target the shareholder, broker, back office, institutional, and retirement markets. • Managed many quantitative, customer satisfaction research studies within the financial industry including timeline, analysis and deliverables • Provided client relationship management, consultation, and presentation of research findings to clients • Managed quantitative survey research, including survey instrument creation and programming, vendor coordination, data analysis, and reporting Show less

    • Supervisor
      • Mar 2008 - Mar 2009

      A non-profit organization specializing in conservation work within the United States' national and state parks with foriegn and domestic volunteers. I lead projects across Arizona and California. A non-profit organization specializing in conservation work within the United States' national and state parks with foriegn and domestic volunteers. I lead projects across Arizona and California.

    • United States
    • Market Research
    • 1 - 100 Employee
    • Project Director
      • Nov 2003 - Mar 2008

      My work with Applied Marketing Science, a market research consultancy, required both project management and data analysis abilities. My strong aptitude to analyze and interpret quantitative and qualitative research data and reporting abilities resulted in three promotions within five years. Specializing in “Voice of the Customer” research, I was involved in project planning and strategy, questionnaire design, customer interviewing, ethnography, database management, SPSS data analysis, reporting and client presentation for both domestic and international clients. I have experience across a wide variety of industries, some including international research (travel, focus groups, web surveys, etc.). Show less

    • Assistant Paralegal
      • 2001 - 2003

Education

  • Merrimack College
    BA, Business Administration; Marketing
    1999 - 2003

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