Director of Operations

• Feb 2023 - Present

Director Of Operations

• Mar 2022 - Present

Executive strategic operational initiatives - recruiting and onboard new providers, marketing and reputation overhaul and metric benchmark tracking system - Multi-unit management - 4 multiple specialty practices in Los Angeles – General Practitioners, Endodontists, Periodontists, Orthodontists, Oral Surgeons, and hygiene program - HMO, PPO, FFS - $250,000 - $500,000 Net monthly revenue per office – 97% collections - Implantation and training of treatment plan presentations, follow up cadences and conversion tracking system - Ability to sell large comprehensive cosmetic and surgical dental cases exceeding $50,000 - Develop and maintain relations between multiple providers, patients and team members - Influence, coach and develop clinical workflow, case presentations and operational processes to increase acceptance and patient retention - Drive and oversee daily, monthly, yearly financial metrics and provider benchmarks - Increase revenue in hygiene, endodontic and periodontic departments through clinical guidance and procedure utilization - Development of operational and administrative systems to improve efficiency and stream line team members tasks

Regional Manager - Orthodontics

• Nov 2020 - Aug 2022

Manage all aspect of the orthodontic program in 4 traditional orthodontic practices and 6 pediatric practices Exceed all key performance indicators month over month - 300 plus start per month Oversee full revenue performance cycle Increase revenue through daily monitoring of metrics, immediate action plans and execution Invisalign Leadership team and liaison for the pediatric aligner cases DeNovo openings, onboarding, training, management of the orthodontic treatment coordinators, Invisalign integrations and revenue management

Practice Manager

• Nov 2019 - Nov 2020

- Manage all aspects of the business including training and development of team and systems, effective scheduling, account receivables, profit and loss analysis, hiring and onboarding, daily/monthly/weekly goal achievement, recall system, scheduling SOP’s, patient acquisition forecasting and budgeting of the supplies, expenses, people costs, analyze business and react accordingly - Review and manage key performance indicators – production, collections, acceptance rate, specialty referrals, develop and manage partnerships between clinical team and organizational leadership - Oversee full revenue performance cycle - Increase production through effective scheduling, case presentation and financial options, problem solving, and proactive planning - Create employee development program building staff skill set and value - Utilize employee recognition tactics to build morale and company loyalty - Complete management of patient flow, patient education, registration, insurance verification and maximization, treatment plan presentation and auditing, customer service experience, efficient scheduling, facilitate consultation, secure financing - Recruit, onboard, train, coach and develop clinical and team members on new initiatives, processes, and best practices, ensure training and mentoring program - Achieve goals month after month, drive revenue and profit growth, analyze business and react accordingly - De Novo start up

Regional Specialty Manager

• Nov 2018 - Nov 2019

Recruit, contract, integrate and credential all specialist in organization Partner and influence associate doctors to implement clinical best practicesResponsible for specialty operation of 44 multidisciplinary offices Drive operational performance to support topline revenue growthFacilitate and present at monthly doctors, operations and corporate meetingsFocused on optimizing and improve operational metrics and key performance indicators Work with practice development managers to achieve performance targets

Regional Operations Manager - Specailty

• Nov 2018 - Nov 2019

- Recruit, contract, integrate and credential all specialist in organization - Partner and influence associate doctors to implement clinical best practices- Manage recruitment, compensation, benefits, and employee relations- Onboarding Clinical and Support members, counsel managers and facilitate performance improvement, and assists with regulatory audits and projects - Manage operational transactions such as new hires, promotions, transfers, and terminations. - Responsible for specialty operation of 44 multidisciplinary offices - Drive operational performance to support topline revenue growth- Facilitate and present at all monthly doctors, operations and corporate meetings- Focused on optimizing and improve operational metrics and key performance indicators - Work with practice development managers to achieve performance targets

Regional Specialty Back Office Supervisor

• Mar 2016 - Dec 2018

Integration and growth management of the endodontics and periodontics programs in supported general dentistry practices throughout the Northern California region. Recruiting, onboarding, and managing traveling specialty dental assistants; a team of 20 direct reports. Skilled in team management, training & development. Extremely organized, dependable and skilled in a plethora of general dentistry, endodontic, orthodontic, oral and maxillofacial surgery, and periodontal procedures. Leader, premier customer service, strong communicator, technologically skilled individual contributor and a team player. Empower, influence and oversee strategic initiatives by developing, implementing and creating an environment of accessibility, operational excellence, and quality of care. Currently managing specialty programs within 55 dentists owned practices within Northern California.

Inside Strategic Account Manager

• Oct 2012 - Oct 2016

• Manage day to day business on elite dental service organizations and primary dental schools • Increases sales by 5-7% year over year – multimillion dollar territory • Offer and suggest products with highest margins that will fit the needs of the end user • Manage large projects in a timely manner while continuing to complete daily tasks • Attend leadership meetings, trade shows and nation meetings • Co-traveled with president of special markets on multiple occasions • Work with vendors to introduce new product, set up continuing education, leverage sales • Established and respected network of contacts in the dental industry

Lead Back Office Manager

• Jan 2010 - Jan 2013

 Assist during all restorative procedures  Fabrication of provisional crowns and bridges  Enter charting and treatment plans into Dentrix software and digital x-rays  Sterilization of instruments and equipment  Taking impressions and making study model, bleaching trays  Assist during all restorative procedures  Fabrication of provisional crowns and bridges  Enter charting and treatment plans into Dentrix software and digital x-rays  Sterilization of instruments and equipment  Taking impressions and making study model, bleaching trays

Surgical Assistant

• Jan 2009 - Jan 2010

 Assisted during all periodontal procedures and implant procedures using IV sedation  Monitor and record vital signs of patients during surgery  Setup prior to surgery, sterilization of the room, instruments and equipment after surgery  Kept inventory of all implant stock and orders supplies using a budget Answered telephones, entered charts in and insurance information into DSN  Assisted during all periodontal procedures and implant procedures using IV sedation  Monitor and record vital signs of patients during surgery  Setup prior to surgery, sterilization of the room, instruments and equipment after surgery  Kept inventory of all implant stock and orders supplies using a budget Answered telephones, entered charts in and insurance information into DSN