Kristen Acker-Mohr
Customer Service Representative at Precision Ink Corporation- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Spanish Professional working proficiency
Topline Score
Bio
Credentials
-
Duolingo Spanish Fluency: Advanced (Estimated)
DuolingoJan, 2016- Nov, 2024
Experience
-
Precision Ink Corporation
-
United States
-
Printing Services
-
1 - 100 Employee
-
Customer Service Representative
-
Apr 2017 - Present
• Order Intake: Quickly and accurately booking customer orders into CMS. • Recipe Curation: Translating, inputting, updating, and editing hundreds of unique, specialized recipes that require precise formulae. • Customer Service: Facilitating customer inquiries, concerns, and problem-solving issues. Consult customers on appropriate material for their projects. • Research and Administration: Researching critical EPA regulatory information on materials for products. • Clerical Functions: Works out of front office to do clerical work, greet customers, handle multi-phone lines. Show less
-
-
-
Rev
-
United States
-
Internet Publishing
-
700 & Above Employee
-
Transcriptionist
-
Feb 2017 - Feb 2018
70 WPM 70 WPM
-
-
-
Fox River Valley Public Library District
-
United States
-
Libraries
-
1 - 100 Employee
-
Information Services Assistant
-
Mar 2015 - Aug 2016
Began practice of in-house craft programming for adults.Created customized new-patron tours to address individual interests.While planning for the opportunity to go to the Feria Internacional del Libros (International Book Fair Guadalajara, Mexico), I collaborated with coworkers to create a budget from the library and bought Spanish language materials to serve our large Spanish-speaking population.At the same Fair, I practiced collection development with vendors from 5+ countries by communicating in Spanish.Assisted Digital Services Manager in teaching technology classes.Gave technical advice to infrequent computer users and students from research to tech support.Extremely poised and patient with difficult or troubled patrons, positive customer service attitude.Steadfast commitment to resolving patron questions, even if that means spending over an hour on the phone with a single individual.Synthesis of distinct information into informational brochures, bibliographies. Show less
-
-
Children's Assistant
-
Jun 2011 - Mar 2015
Educated several 2nd grade school tour groups of 60 per event. Trained and scheduled 30-50 Summer Reading teen volunteers in 2013 and 2014.Researched over 2000 easy reader titles for leveling in the Lexile, Accelerated Reader, & Fountas and Pinnell systems in 2014.Introduced new parents to early literacy resources and material selection.Performed preschool story time on-site and at local school outreach.Weeded and evaluated ordering of lost children’s materials (books & AV) based on statistics from SirsiDynix-led consortium. Show less
-
-
-
Cary Area Public Library District
-
United States
-
Libraries
-
1 - 100 Employee
-
Youth Services Assistant
-
Apr 2012 - Jul 2014
Designed and taught educational series for 5th graders over eight weeks. Developed multi-cultural programming. Assisted in reordering materials and checking inventory. Created book displays and passive programming. Designed and taught educational series for 5th graders over eight weeks. Developed multi-cultural programming. Assisted in reordering materials and checking inventory. Created book displays and passive programming.
-
-
Education
-
2014 - 2016
Dominican University
Master of Library & Information Science (MLIS), Library and Information Science -
2009 - 2011
University of Illinois Springfield
Bachelor of Arts (BA), English -
2006 - 2009
McHenry County College
English
Community
