Kristen A. McClain, MA, SHRM-CP
Organization Development Program Manager at Lutheran Senior Services- Claim this Profile
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Bio
Credentials
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Managing Burnout
LinkedInJun, 2023- Nov, 2024 -
Having Difficult Conversations: A Guide for Managers
LinkedInMar, 2023- Nov, 2024 -
Quick Scripts for Difficult Conversations
LinkedInJan, 2023- Nov, 2024 -
MBTI Certified
The Myers & Briggs FoundationJul, 2022- Nov, 2024 -
Certificate in Diversity and Inclusion in HR Management
HRCIJun, 2022- Nov, 2024 -
SHRM - Certified Professional (SHRM-CP)
SHRMFeb, 2022- Nov, 2024
Experience
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Lutheran Senior Services
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United States
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Hospitals and Health Care
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500 - 600 Employee
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Organization Development Program Manager
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Mar 2022 - Present
• Engaged team leader providing change management and strategic leadership to leverage synergies and improve the performance of the diverse employee population supporting a mid-size network of over 2700 employees serving within multiple senior care communities. • Formulates partnerships across the HR function and Operational units to deliver value-added service to management and employees that reflect the organization’s business objectives. • Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance in alignment with achieving the goals and objectives of Lutheran Senior Services while incorporating best practices and lessons learned into program plans for managers and individual contributors. • Researches, analyzes data, and prepares reports on HR trends, new HR project suggestions, and programs that have lasting effects on retention and turnover. Show less
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SSM Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Program Manager - HR Services
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Mar 2021 - Mar 2022
Supporting the Vice President of Talent Management within the Human Resources Center ofExcellence, I drove the execution of multiple talent priorities to enhance the employee experience withinSSM Health. The projects within my portfolio included performance management, developing retentionstrategies within high turnover areas, DEI, and Leadership development.I managed the facilitator team, class enrollments, and content updates to successfully deliver a programthat enhanced our new leaders' managerial skills and exceeded KPI objectives. Under my leadership,we effectively exceeded our corporate training goal by 25%, reaching over 1049 newly promotedleaders in content areas focused on effective communication, coaching, strategy deployment, processimprovement, managerial finance, and creating inclusive cultures within teams by year-end. Show less
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Sourcing Analyst
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Jul 2019 - Mar 2021
Supporting the Vice President of Sourcing and Vendor Management, I managed the successfulimplementation of complex supply chain, contract administration, and talent management projectswithin a $1.5B annual portfolio of a multi-regional Catholic Healthcare system. During this role, Iprovided technical, analytic support to senior leadership and conceptualized training and other supportsystems to offer people-centric talent management for our growing team.
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Spectrum Brands, Inc
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United States
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Manufacturing
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700 & Above Employee
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Supplier Relationship Associate
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Oct 2018 - Jul 2019
As a Supplier Relationship Associate, I established new and leveraged existing partnerships with internal sourcing, manufacturing, and external suppliers to recover over $100k in damages and non-compliance fees due to supplier defects within the first 8 months of joining the organization. I utilized lean methodology to perform root cause analysis related to quality assurance issues within a multi-line manufacturing facility to resolve issues and create solutions to reduce and/or prevent production downtime. I partnered frequently with senior-level staff to address and implement manufacturing enhancements, training, and communication strategies to increase the safety of our staff, the quality of our goods produced, and increase our sales. Serving as a key player in quarterly business reviews with suppliers, I ensured contract compliance with our customers, and our agreed-upon performance metrics were being met to rive resolutions leading to increased vendor performance. Show less
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Nestlé Purina North America
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United States
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Manufacturing
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700 & Above Employee
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ORM Business Analyst
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Mar 2011 - Oct 2018
As an Order Revenue Management Business Analyst I gained over 7 years of experience managing customer accounts within a 4 function business model (Customer Service, Accounts Receivable, Disputes Management, and Vendor Managed Inventory order creation) while simultaneously providing exceptional customer support and service to both internal and external business partners for five customers representing Wholesale, Retail, and Military purchasing with portfolios generating an average of $30M in annual order revenue across the categories of dry and wet dog food and pet litter products. I leveraged relationships with internal finance and external buying teams to uncover over $200K in lost trade spend and non-compliant audits which lead to new process documentation and the opportunity to train peers on newly developed best practices within the first year on the Publix Supermarkets team. My collaborative efforts both within my department and with external partners let to many awards and recognition within the company such as four Customer Service Excellence awards and 3 "Five Talls" awards for innovation, project management, and a servant leadership award earned while creating a sustainable charity partnership serving the families of St. Louis Fisher House and Local Veterans. Show less
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Caleres, Inc.
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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New Store Optimization Specialist-Famous Footwear
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May 2008 - Mar 2011
During my time at Brown Shoe Company, I had the opportunity to grow and develop leadership, supply chain, and customer focus skills. As a New Store Merchandise Planner, I developed merchandising strategies to successfully open 23 new stores across the country under the Famous Footwear Banner. I partnered with Real Estate to ensure new and relocating stores were placed in cost-effective areas that maximized our ROI and ensured long term growth.
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Customer Service Representative
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Jan 2007 - May 2008
As a Customer Services Representative for the New York Brands, l grew my skills as a leader through clear and concise communication that reduced service interruptions by 15 % within the first 6 months of joining the team. I worked with the buying teams to place orders in an accurate, timely manner and quickly addressed any changes in sales, budgeting and applied agile business strategies to reduce unforeseen risks and ensure accurate production demand schedules.
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Consumer Services Team Lead
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Nov 2005 - Jan 2007
As a Customer Services Team Lead, I was a seasoned product knowledge and customer support expert who was frequently utilized by leadership and peers to assist with advanced technical questions and customer de-escalations. I provided statistical and staff performance feedback to help identify areas were additional training and resources were needed to reduce service interruptions.
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Education
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University of Missouri-Columbia
BA, English -
Webster University
MA - Human Resource Management, Human Resources Management and Services
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