Experience

Fluence

• United States
• Horticulture
• 100 - 200 Employee

• Program Manager

  • May 2022 - Present

  Austin, Texas Metropolitan Area • Managed cross-functional business initiatives, achieving a 30% boost in on-time project completion rates • Developed innovative sales programs and devised service strategies, targeting enhanced growth and optimizing the customer lifecycle journey • Executed a comprehensive partner engagement strategy for 200+ partners across North America • Collaborated seamlessly with multiple stakeholders across departments, focusing on refining sales approaches and enhancing customer service… Show more • Managed cross-functional business initiatives, achieving a 30% boost in on-time project completion rates • Developed innovative sales programs and devised service strategies, targeting enhanced growth and optimizing the customer lifecycle journey • Executed a comprehensive partner engagement strategy for 200+ partners across North America • Collaborated seamlessly with multiple stakeholders across departments, focusing on refining sales approaches and enhancing customer service standards

• Sales Analyst and Project Coordinator

  • Mar 2020 - May 2022

  Austin, Texas, United States • Optimized support tools and essential processes, enhancing customer experience and satisfaction levels • Established a central data source, ensuring efficient maintenance of reports and analytics for 150 employees, bolstering company-wide transparency and accessibility • Implemented innovative tools and advanced systems, paving the way for streamlined lead analysis and enhancing funnel optimization, contributing to sales efficiency • Drove the integration of data-driven insights into… Show more • Optimized support tools and essential processes, enhancing customer experience and satisfaction levels • Established a central data source, ensuring efficient maintenance of reports and analytics for 150 employees, bolstering company-wide transparency and accessibility • Implemented innovative tools and advanced systems, paving the way for streamlined lead analysis and enhancing funnel optimization, contributing to sales efficiency • Drove the integration of data-driven insights into sales strategies, resulting in 10% growth in lead conversion and increased revenue generation

• Strategic Sales Support Specialist

  • Jan 2019 - Mar 2020

  Austin, Texas Area • Analyzed critical market trends and conveyed actionable insights, directly resulting in a 15% boost in customer satisfaction levels • Redesigned vital tools for internal workflows, achieving an enhancement in process efficiency • Crafted and tracked data flows for a global sales and customer experience team of 50 professionals • Developed intuitive dashboards, ensuring timely communication of valuable insights to global team



Zinda Law Group, PLLC

• Paralegal

  • Aug 2017 - Jan 2019

  Austin, Texas Area • Instituted a rigorous documentation process, facilitating the streamlined handling of 100+ client cases • Enhanced client outcomes by innovating strategies tailored for demands and official correspondence • Tackled intricate challenges by devising tailored solutions that addressed unique case specifics • Established a communication strategy, bolstering transparency and efficiency in client interactions • Collaborated with attorneys, ensuring documentation and case preparation met… Show more • Instituted a rigorous documentation process, facilitating the streamlined handling of 100+ client cases • Enhanced client outcomes by innovating strategies tailored for demands and official correspondence • Tackled intricate challenges by devising tailored solutions that addressed unique case specifics • Established a communication strategy, bolstering transparency and efficiency in client interactions • Collaborated with attorneys, ensuring documentation and case preparation met legal requirements Show less



Eating Recovery Center

• United States
• Mental Health Care
• 700 & Above Employee

• Client Admissions Coordinator

  • Mar 2015 - Aug 2017

  • Managed projects with tight deadlines, ensuring accelerated program completion for 200 clients • Orchestrated comprehensive programming, elevating client safety measures and program satisfaction • Conducted feedback sessions with clients, capturing insights and implementing enhancements to admission processes



Rite of Passage

• United States
• Individual and Family Services
• 500 - 600 Employee

• Group Living Counselor

  • Jun 2014 - Apr 2015

  • Improved the client experience through newly implemented communication strategies • Implemented pro-social programming for over 100 clients to increase individual success rates



University of Denver - Colorado Women's College

• Communications, Marketing, and Events Assistant

  • Oct 2011 - Jun 2014

  1901 East Asbury Avenue • Assisted with content, messaging, and execution of social media strategy • Developed and implemented marketing strategies and tactics for programs provided by the College • Wrote content for collateral, websites, and digital platforms