Scaling Up Certified Coach

• Oct 2022 - Present

CEO/Founder

• Sep 2022 - Present

Many entrepreneurs and business leaders get so caught up in working in their business that they have no time left to work on it. They feel overwhelmed and "stuck" and ultimately they are limiting business growth (and personal freedom) while trying to meet or generate client demand. As your coach, I'm committed to being a trusted advisor and helping you build high performing teams who have a defined process for strategy planning and execution. If you need my help with organizational alignment, culture transformation, restructuring, or strategic execution including facilitation of annual and quarterly strategy meetings, contact me. Show less

President

• Aug 2014 - Aug 2022

Responsible for accelerating P&L performance and providing corporate leadership to deliver world class training solutions. Notable achievements:• South Florida Business Journal’s 40 Under 40 Award 2018• South Florida Business Journal’s Best Places to Work• Florida Trend’s Best Companies to Work for in Florida• New Horizons US Mega-Center of the Year • Military Friendly® School, the highest standard in creating meaningful benefit for veteransAs President of New Horizons South Florida my focus was to drive a transformational shift in the go-to-market strategy from a heavy reliance on corporate open enrollment courses and private custom training solutions to the growth of our consumer programs for veterans and students looking for gainful employment in IT. In this capacity, I manage the business strategy, operations, and the P&L performance of the company, with responsibility for the corporate planning and leadership management of accounting, operations, technology, sales, marketing, and product innovation, and for leading the team of 70+ employees across the four centers in Miami, Fort Lauderdale, West Palm Beach, and Caribbean Region.My team and I quickly transformed the company into a high-performing leader with 15% annual growth year over year through sales and marketing. We strengthened the overall portfolio through product delivery and top instructor talent, including the successful introduction of new authorized courses and certifications, the repositioning of New Horizons as a top-notch educator, and the development of custom training solutions that filled the gaps. Notable achievements:►Ensuring strategic alignment of the business, accelerating P&L performance, and tracking KPIs.►Generating strong leadership and execution of the vision, strategy and customer delivery model to achieve admission goals and revenue growth targets.►Conceptualizing operations, sales, and marketing strategies that improved quality and increased recruiting efforts. Show less

Vice President of Operations and Training

• Oct 2011 - Aug 2014

I was initially recruited in 2011 to shape and direct the operations and training for New Horizons Computer Learning Centers of South Florida to corporations, students and veterans around Informational Technology (IT), Desktop Applications, Project Management, and Professional Development courses. My focus was to define and direct the customer support, product development, and implementation of our learning solutions, including:► Traditional Instructor-led Training ► LIVE Virtual Training ► Mentoring & Deskside Coaching ► Self-Paced Learning► Private Classes► On-Site Training In this capacity, I was responsible for directly managing a team of 10 customer service team members and instructors and for leading the full scope of operations for our centers in Miami, Fort Lauderdale, West Palm Beach, and Caribbean Region. Notable achievements:►Rapidly realigning the operations and training function by analyzing the business, building the instructor and customer support team, defining the strategy, rationalizing the course inventory, and instituting a formal process for high quality delivery.►Strengthening the company’s operations. This was achieved by increasing collaboration between merchants and functional department leaders, renegotiating facility leases, and instituting best practices for point-of-sale Learning Management System (LMS) inventory management.I was charged with building and leading the team responsible for developing and executing the delivery of the training courses for New Horizons South Florida. As such, I led the strategic direction and operational success that would play a critical role in influencing consistent quality in customer service and product delivery. Show less

Director of Business Strategy

• Dec 2010 - Oct 2011

In 2010, I was promoted to Director of Business Strategy for TrialGraphix, which served law firms and corporate counsel in designing and delivering graphic presentations in court. I played a critical leadership role in the business, leading the management team in the development of long-range strategic plans and objectives through the identification of issues and opportunities that could influence business growth and profitability. Notable achievements: ►Successfully transitioned the company’s eight offices from Kroll Ontrack, a subsidiary of Altegrity. This included managing revenues of $20M and operational restructuring resulting in $1.5M in annual savings.►Effectively developed and managed the business plan for the eight regional offices and continually enhanced the value the team could bring by centralizing our systems and processes. Show less

Director of Training and Development

• Feb 2004 - Jan 2011

In 2004, I was promoted to Director of Training and Development where I was responsible for the assessment and identification of the company’s training and development needs, primarily at the managerial level and for the effective coordination of training and onboarding programs for new hires. In addition, I also was responsible for finding and recruiting qualified candidates for open positions and overseeing all learning and development programs within the organization. I was charged with identifying training needs based on skills gap analyses, developing group and individual learning courses and managing the training budget for 350+ employees across 11 offices nationwide. Notable achievements: ►Ensuring strategic alignment of the training department with business goals. ►Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance. ►Identifying training needs by consulting with stakeholders and using needs assessments. I successfully planned, developed and rolled out a customized Learning Management System (LMS) to train, develop and track learning objectives and performance for employees.►Collaborating with departmental heads and managers in order to establish and maintain training metrics and to evaluate the effectiveness of recruiting and training practices.►Directly contributing to a 90% increase in employee retention. I successfully increased job satisfaction and improved employee productivity via a formal training and development plan for all employees. Show less

Marketing Coordinator

• Feb 2003 - Feb 2004

In this role, I was responsible for developing and implementing marketing and advertising campaigns; tracking sales data; maintaining promotional materials inventory; planning meetings and trade shows; maintaining databases; preparing sales reports.

Communications Liason

• Jul 2001 - Dec 2002

Beginning my career in 2001 at Lockheed Martin, I served as a communications liaison where I assisted the project lead and teams for the government sector. In this role, I was responsible for assisting the team in developing, maintaining and executing the communications strategies, programs and processes to achieve goals. Beginning my career in 2001 at Lockheed Martin, I served as a communications liaison where I assisted the project lead and teams for the government sector. In this role, I was responsible for assisting the team in developing, maintaining and executing the communications strategies, programs and processes to achieve goals.