Solutions Consulting, Fraud and Identity Solutions, Strategic Banking and Finance

• Jun 2019 - Present

Deputy Chair, GSMA Fraud and Security Group; Chair, FS Communications Group

• May 2011 - Jan 2019

Director, Fraud Management

• Jan 1990 - Jan 2019

Director, Fraud Management May 1, 2006 Responsibilities include: • Manage the Wireless, Cable and Home Phone Loss Prevention Teams consisting of 67 employees, including 5 Senior Manager direct reports, with responsibility for day to day operations of fraud prevention, detection, real-time monitoring of the network, and fraud systems administration. • Develop and drive strategy and policies to reduce losses. • Set business requirements and processes to support Senior Leadership strategy and meet operational targets and strategic initiatives. • Create and implement programs to improve the effectiveness of loss prevention and detection of fraud and new risk trending. • Conduct briefings, deliver presentations and prepare reports and communications for all levels of Senior Leadership including Senior VPs, CFO and the CEO. • Ensure financial results are met through cost management, budgeting and forecasting, with a focus on reducing losses. • Work closely with Corporate Investigations to complete cases identified by Fraud Management. Liaise with Revenue Assurance to address non fraud revenue leakages found by Fraud Management. • Evaluate new business initiatives and offerings, including credit policy changes, to identify fraud exposure and safeguard revenue. • Establish and maintain strong relationships with internal and external groups to ensure awareness and understanding of current fraud trends, impacts to revenues and/or business process and policies. • Deliver feedback and recommendations on mitigating risk to the broader organization. • Review and select new technology and applications, work with vendors to customize and implement applications/software, facilitate upgrades, preparation of business cases, and requirements documents for these applications. Manager, Fraud and Security Systems Aug. 1998 - Apr 2006 Investigator, Fraud and Security Dec 1995 - Aug 1998 Fraud Analyst, Fraud and Security Mar 1994 - Dec 1995 Show less