Experience

CHAMBRES & SERVICES

• France
• 1 - 100 Employee

• Assistant responsable d’exploitation

  • Jan 2020 - Present



Hilton Paris Charles de Gaulle Airport

• France
• Hospitality
• 1 - 100 Employee

• Executive Housekeeper

  • Mar 2018 - Jan 2020



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Executive Housekeeper

  • Apr 2017 - Jul 2017

  ME IBIZA Opening for the season : Cleaning, set up and staff hiring.Managing a team of 53 people, ensure that the image and conditions of rooms and all common areas are being presented to guest according to the established standards by LEADING HOTELS OF THE WORLD, FHR and Me by Melia, Present a quality service and contribute to all operational, economic and personnel development objectives.Responsible for managing the day-to-day & strategic operation of the Housekeeping… ME IBIZA Opening for the season : Cleaning, set up and staff hiring.Managing a team of 53 people, ensure that the image and conditions of rooms and all common areas are being presented to guest according to the established standards by LEADING HOTELS OF THE WORLD, FHR and Me by Melia, Present a quality service and contribute to all operational, economic and personnel development objectives.Responsible for managing the day-to-day & strategic operation of the Housekeeping department to the agreed standard to make sure the guest satisfaction is achieved.Training/ monitoring supervisors, team leaders and housekeepers in chemical handling, correct cleaning procedures, bed making, guest room presentationCoordinating with GM housekeeping staff and Managing staff rostersProvide on-going training and feedbackBudget Management Show more Show less



Le Méridien Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Director of Housekeeping

  • Mar 2016 - Mar 2017

  LE MERIDIEN ORAN HOTELS & CONVENTION Managing a team of over 60 people, Forge high-performance housekeeping teams and superlative guest satisfaction among multicultural staff with limited French skills.. Striving to look for creative ways and means to enhance guest experience Strengths successfully executing project on time and within the budget. Establishing processes and standards, operational procedures and manuals for the Housekeeping, Laundy, Public Areas and Staff linen… LE MERIDIEN ORAN HOTELS & CONVENTION Managing a team of over 60 people, Forge high-performance housekeeping teams and superlative guest satisfaction among multicultural staff with limited French skills.. Striving to look for creative ways and means to enhance guest experience Strengths successfully executing project on time and within the budget. Establishing processes and standards, operational procedures and manuals for the Housekeeping, Laundy, Public Areas and Staff linen department. In charge of cleanliness of all rooms but also of the largest Convention Centre of North Africa and which include an auditorium that can seat up to 3000 people and an adjoining exhibition space of approximately 22 000 square meters. Show more Show less



Beachcomber Resorts & Hotels

• Mauritius
• Travel Arrangements
• 400 - 500 Employee

• Executive Housekeeper

  • 2005 - Feb 2016

  SHANDRANI RESORT &SPAManaging a team of over 90 people•Direct, control and coordinate all housekeeping activities in guest rooms, pubic area, office, stores and linen •Fully responsible for all budgeting Opex/ Capex and managing expenses to maximize cost budget •Sourcing, sample approval, raising purchase order, freight forwarding follow up, delivery inspection of product •Introduce quality control system (date collection, analysis, actions, and reward) VIP and regular guest… SHANDRANI RESORT &SPAManaging a team of over 90 people•Direct, control and coordinate all housekeeping activities in guest rooms, pubic area, office, stores and linen •Fully responsible for all budgeting Opex/ Capex and managing expenses to maximize cost budget •Sourcing, sample approval, raising purchase order, freight forwarding follow up, delivery inspection of product •Introduce quality control system (date collection, analysis, actions, and reward) VIP and regular guest interaction to improve service •Resolve complain to the complete satisfaction of guests •Follow up of the laundry renovation works and implementation of a computerized system •Liaise with linen supervisor for linen inventory •Liaise with linen supervisor for regular supply of Linen and other issues such as quality control and stock control •Liaise with storekeeper for regular supply of guest supplies, gifts, •Liaise with the outsourced Dry Cleaning Company regarding all Linen issues and attend to meeting to resolve problems •Liaise with the outsource RodJob, regarding turndown service, to ensure that they meet the agreed quality and attend to meeting, to resolve problems• Set up and implantation of procedures Oversees all relevant training on changes•Assisting with Union matters relevant to Housekeeping •Interview of potential candidates for open positions •Responsible of the room allocation •Performing duty management shifts •Makes regular checks of rooms, corridors and surrounding to ensure maintenance of standard of establishment •Liaise with maintenance department for repairs of fittings and furniture •Soft Refurbishment in 2005 of 144 rooms, •Coordination and follow up on deliveries, and quality control •Refurbishment in 2007 of 183 rooms & 2013 of 144 rooms, assist to maintenance meetings, participate on Housekeeping needs and quality control•Participate on Hotel uniform committee Show more Show less



Le Meridien Hotels & Resorts, 4 *- 1027 rooms

• Sales Assitant

  • Feb 2002 - Nov 2004

  • Working with Director, part of international sales team to increase room occupancy and promote return business from corporate sales, travel agents and valued customers.• Pro-active in suggesting promotional opportunities to enhance hotel and department performance.



Le Meridien Hotels & Resorts, (Starwood Group) 4 *- 1027 rooms

• Floor Supervisor

  • Apr 2000 - Jan 2002

• Receptionnist - Cashier

  • Jun 1998 - Sep 2000

• Reservation Agent

  • Aug 1997 - Jun 1998