Experience

Matrix Media Services

• United States
• Advertising Services
• 1 - 100 Employee

• Guest Relations Executive

  • Oct 2014 - Present

  Drafts correspondences to guests on behalf of The Piada Group, LLC. Drafts correspondences to guests on behalf of The Piada Group, LLC.



Saks Fifth Avenue

• United States
• Retail
• 700 & Above Employee

• Contemporary Associate - Joie Brand Specialist

  • Aug 2013 - May 2014

  • Provide outstanding customer service by anticipating client needs and exceeding their expectations • Establish and develop strong customer relationships • Establish new clients and build personal sales volume • Exhibit superb interpersonal, verbal and written communication skills • Exhibit strong ability to work effectively using all available technology • Exhibit consistent sales performance resulting in achieving and exceeding sales quotas • Demonstrate extraordinary understanding of style, fashion and the luxury lifestyle • Display depth of knowledge of products in home department as well as products and services storewide • Plan and execute a minimum of two mini-events per year Established and maintained department Facebook and Instagram accounts



ZenCha Tea Salon

• Columbus, Ohio

• Community Relations Director

  • Oct 2012 - Aug 2013

  • Exhibit extraordinary product knowledge • Establish new and maintain B2B as well as B2C relationships • Ensure each client is contacted regularly and personally • Provide clients with tools, information and marketing materials to enhance sales • Create marketing collateral and sales support materials • Assist in the creation and implementation of marketing/advertising programs • Assist in the creation of monthly event calendars • Draft individual event descriptions • Create content and performed mass emails to customer database using MailChimp • Assist in the maintenance of company Facebook, Twitter and Instagram accounts • Evaluate all new media technologies and increase social media presence across platforms • Work closely with executives to coordinate media interest and ensure regular contact with target media



Strip, Hoppers, McGrath & Terlecky Co., LPA

• Columbus, Ohio

• Legal Assistant

  • Dec 2006 - Aug 2011

  • Drafted and electronically court-filed various legal documents • Prepared attorney for bi-weekly hearings • Completed tasks generated at attorney’s bi-weekly hearings • Maintained bank files and cash receipts log • Maintained attorney’s taskpad • Maintained case files • Received attorney’s mail • Performed photocopying duties • Performed case management tasks within case management database • Drafted and electronically court-filed various legal documents • Prepared attorney for bi-weekly hearings • Completed tasks generated at attorney’s bi-weekly hearings • Maintained bank files and cash receipts log • Maintained attorney’s taskpad • Maintained case files • Received attorney’s mail • Performed photocopying duties • Performed case management tasks within case management database



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Abercrombie & Fitch Work Balancing Supervisor

  • Oct 2002 - Dec 2006

  • Monitored Customer Service Agent phone calls, emails and escalations for quality assurance • Planned and implemented monthly team meetings • Planned and implemented weekly individual team member meetings • Compiled various forms of data to report to client • Drafted and mailed various customer correspondences • Organized incoming mail • Encouraged and inspired team members to achieve excellence on Customer Service floor • Monitored Customer Service Agent phone calls, emails and escalations for quality assurance • Planned and implemented monthly team meetings • Planned and implemented weekly individual team member meetings • Compiled various forms of data to report to client • Drafted and mailed various customer correspondences • Organized incoming mail • Encouraged and inspired team members to achieve excellence on Customer Service floor