Experience

TravelZap

• Account Executive

  • Jun 2018 - Present

  Specializing in group travel and destination weddings



Berkshire Hathaway HomeServices KoenigRubloff Realty Group

• Personal Real Estate Assistant

  • Mar 2017 - Present

  (Broker Melissa Doubleday)- Assists Broker in everyday management on book of business; answering inquiries, responding to emails, scheduling appointments



Chicago Sky WNBA

• Retail Manager

  • May 2017 - Sep 2018

  • Reports to the Director of Operations and responsible for running and managing the Chicago Sky retail booth at Wintrust Arena• Responsible for maintaining & replenishing inventory for each event• Oversees the management of all retail assistants• Greets customers, attends to customer needs while providing information about products to be sold• Responsible for sales goals, POS reporting & cash management(Seasonal position)



Barnes and Noble

• Merchandise Manager

  • Feb 2014 - Feb 2017

  - Lead all aspects of daily retail operations included profit & loss analysis, inventory management, financial reporting, assessment of sales and market trends, management of team, hiring and training staff, customer service management, personnel and payroll - Prepared & executed monthly planograms to optimize product representation and store promotions- Managed and contributed to the planning and execution for celebrity & author events, community outreach programs & literary events



Wells Street Companies

• Commercial Property Manager

  • Jun 2011 - Jul 2012

  Responsible for managing portfolio of (5) class C mixed use buildings in Chicago. Oversaw all aspects of new tenant acquisition and build-outs, including bidding on contractors, creating waiver and lean documents, obtaining city records to keep in compliance with building codes and obtained permits when necessary; all while maintaining build-out budgets as outlined in lease agreements and deadlines for completion of move-in dates. Other daily aspects included working directly with… Responsible for managing portfolio of (5) class C mixed use buildings in Chicago. Oversaw all aspects of new tenant acquisition and build-outs, including bidding on contractors, creating waiver and lean documents, obtaining city records to keep in compliance with building codes and obtained permits when necessary; all while maintaining build-out budgets as outlined in lease agreements and deadlines for completion of move-in dates. Other daily aspects included working directly with commercial tenants answering inquiries in a timely manner to maintain satisfaction of tenant needs. Processed work-orders, delegating to building engineers for proper and efficient execution of needed work. Directed scheduling and payroll of building engineer and cleaning staff and prepared tenant mostly rent rolls. Worked in a collaborative setting daily to improve and maintain the physical, financial and administrative condition of each property including the planning and execution of CapEx projects. Proficient in Yardi property management software, commercial lease agreement interpretation and renewal process, as well as strong knowledge in construction and design terminology. Show more Show less



At home Inn Chicago

• Guest Services Representative/ Sales

  • Mar 2008 - Apr 2011

  Responsible for assisting in management of 100+ individually owned vacation rental properties in city of Chicago, working directly with owners to maximize short-term rental opportunities to get the highest return on their investment property. Worked daily in reservations department answering phone calls, email inquiries and website requests, providing individualized and specialized customer service to potential guests to book them in best property location based on their needs and budget.… Responsible for assisting in management of 100+ individually owned vacation rental properties in city of Chicago, working directly with owners to maximize short-term rental opportunities to get the highest return on their investment property. Worked daily in reservations department answering phone calls, email inquiries and website requests, providing individualized and specialized customer service to potential guests to book them in best property location based on their needs and budget. Maintained high level of multi tasking and schedule coordination for check-in/out procedures such as the cleaning and efficient turn around of each location, ensuring each guests ease of arrival/departure process. Acted as 24-hour on call point of contact for all in-town guests providing concierge services and exceptional customer service to make each client have a personal and comfortable guest experience. Designed and implemented successeful “Welcome Book” program, a personalized and detailed packet for guests on-site reference of their specific property and neighborhood information, including restaurant recommendations, best things to do in area, public transportation information, etc. Worked with staff to asses market trends of city lodging rates based on convention schedules and major city events that impact nightly rates; adjusting accordingly to maximize occupancy, meet sales goals and stay above par with competing hotel rates. Highly focused on hospitality and anticipating the needs of guests to increase likelihood of return business and positive online review presence. Show more Show less