Experience

INNOVATIVE SPA MANAGEMENT- ISM SPA

• United States
• Hospitality
• 1 - 100 Employee

• Advisor

  • Mar 2020 - Present

  I oversee the current spa portfolio for ISM Spas throughout North America and the Caribbean, while assisting with pursuing and acquiring new spa management opportunities. The primary responsibilities of this role are to oversee the marketing, daily operations, pre-opening and transition processes of new and existing spa operations to ISM, driving positive financial performance and client relationships at each existing location, creating marketing strategies and managing innovative ways to generate additional revenue by location. The goal of this role is to be a positive point of contact for our fast growing team and our current and future clients. This role is vital in ensuring that all aspects of the operations from the staffing, guest experiences and client feedback and experiences are exceeding expectations wherever possible. Show less

• Vice President of Operations and Business Development ISM

  • Nov 2018 - Mar 2020



Benessere Wellness Company

• Owner

  • Oct 2012 - Nov 2018

  Benessere Wellness offers the luxury spa market a complete start to finish design & concept experience. Creating concepts that are unlike the traditional spa experiences, we pride ourselves in offering unforgettable treatments and environments that push the envelope, but offer unprecedented service experiences. Its the details in our business that provide memories to our customers that keep them coming back. We specialize in assisting you to find your niche in the market place, by highlighting your spa attributes and offering an outstanding point of difference in the region. www.benesserewellness.com Show less



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Director of Spa Operations - Corporate Office

  • Apr 2010 - Nov 2012

  Guided over 27 spas in North America for Hyatt HotelsProvided Strategic Planning for Corporate Spa InitiativesFacilitated all Pre-Opening Budgets and FF&E items for new projectsCoordinated Pre-Opening Team for all new spa projectsProvided Operational Support for all Spas throughout North America

• Spa Operations Manager - Corporate Office

  • Sep 2006 - Apr 2010

  Managing global spa operations for Hyatt Hotels and Spa worldwideAssisted with opening 8 International Spa locationsCreated Retail Training Program for Hyatt PureFacilitated Global Spa Software Program and Accounting Efficiencies

• Spa Director - Kara Spa

  • Feb 2007 - Sep 2007

• Asst Spa Director

  • Sep 2005 - Feb 2006

  Assisted in Westin to Hyatt take over and managed all employee interactions. Initial Spa contact on site for transition and coordination between both Westin and Hyatt.

• Asst. Spa Director

  • Apr 2004 - Sep 2005

  Assisted with all daily operations at the Stillwater Spa in Lake Tahoe.