Experience

Secure Staff
• United States
• Staffing and Recruiting
• 1 - 100 Employee
• On Site Manager

  • Oct 2016 - Present


Wise Foods

• United States
• Manufacturing
• 200 - 300 Employee

• Human Resources/Staffing Coordinator

  • Jan 2014 - Jun 2016

  Demonstrated an understanding of the requirements for the companies open positions and led the staffing process (for example, accurate job descriptions or effective basic qualifications, HR-screens), which resulted in the most qualified people being hired. Led a quality assessment process (for example, a phone screen, technical screen, and interview) for basic or homogenous hiring profiles with the management staff, which resulted in a high-quality staffing experience. Scheduling and coordinating interviews I recruit, staff and coordinate candidates needed to fulfill the employment needs of the company, while working within the company guidelines, policies and procedures. Along with assisting with employee relations and union needs of the company. Show less


Robert Half In
• 1 - 100 Employee
• Human Resources

  • Aug 2011 - Mar 2012


Network Solutions now Web.com

• Executive Office

  • Feb 2006 - May 2010

  I handled escalations from the corporate offices or departments that are extremely time sensitive and needed to be resolved in a timely manner, this included the Network Solutions, LLC Corporate office, Legal office, Better Business Bureau and Attorney General’s offices. I've always maintained a high level of individual performance standards. I was able to mitigate negative business exposure, harmful media, litigation or Executive level complaints by providing support to Executive and Senior Management staff in all business units including all subsidiaries, legal, and Public Relations. Independently self-managed multiple, time sensitive consumer escalations. Closely monitored through resolution and conducted in depth root cause analysis from identified people/process or product failures. Made recommendations to business owners for corrective actions to drive for a better consumer experience. Researched and reported weekly on individual educational opportunities across business channels from internal/external escalations, Social Media contacts, or through special projects to gauge and gather Consumer feedback on existing products or processes. Supported the Legal team and our ICANN compliance officers. Demonstrated outstanding verbal, written communications, and negotiation skills. Handled any special projects as assigned following established guidelines. Worked on the improvement of training materials for our incoming new hires. Along with training them in our Academy Bay where they learned the hands on side of the classroom taking phone calls from our Consumers, monitoring the interactions and providing feedback for learning opportunities. Show less