Experience

Substack

• United States
• Online Audio and Video Media
• 200 - 300 Employee

• HR Generalist

  • Jun 2023 - 7 months

  San Francisco Bay Area



Code for America

• United States
• Civic and Social Organizations
• 100 - 200 Employee

• People Operations Manager

  • Jan 2022 - May 2023

• People Operations Specialist

  • Oct 2020 - Dec 2021

  San Francisco, California, United States



Comfy

• United States
• Information Technology & Services
• 1 - 100 Employee

• Recruiter and People Operations Coordinator

  • Mar 2019 - Oct 2020

  Oakland, CA

• Recruiting Coordinator

  • May 2018 - Mar 2019

  Oakland, CA Comfy is a leading workplace app provider that connects people, places, and systems to create amazing workplace experiences. Headquartered in Oakland, California, with expertise in machine learning, UX design, and enterprise service, Comfy develops software solutions for everyone– from the people who operate the building to the people who fill it. Every employee’s smartphone is turned into a “remote control for the office,” by plugging into existing building systems and using machine… Show more Comfy is a leading workplace app provider that connects people, places, and systems to create amazing workplace experiences. Headquartered in Oakland, California, with expertise in machine learning, UX design, and enterprise service, Comfy develops software solutions for everyone– from the people who operate the building to the people who fill it. Every employee’s smartphone is turned into a “remote control for the office,” by plugging into existing building systems and using machine learning to automatically tune the building based on personal patterns and preferences. Comfy eliminates hot/cold calls, improves worker productivity, and saves energy on the side. We are on-track to be deployed in over 54 million square feet of building space and to be used by over 125,000 building occupants worldwide. Today, we're delivering happiness and crunching 50 million data points on a regular basis to help corporate real estate teams reduce immediate operational costs and make more informed long-term decisions. Comfy is changing the way people interact with their workplaces. We're continually growing and looking for people who are excited to join our mission-driven, sustainability focused, and TechEquity focused community! Check out our open positions- http://grnh.se/8kui431 Reach out to learn more about how to join the Comfy team!



YesWeCode

• Non-profit Organizations
• 1 - 100 Employee

• Program Manager

  • Feb 2017 - Jun 2018

  Oakland, CA Managed the implementation of the Coding Corps Marin program from start to finish. Instrumental in developing the recruiting strategy for reaching Marin County’s underserved communities. Managed an application process for over 200 applicants. Led information sessions to further engage with potential applicants. Developed partnerships with companies looking to recruit and hire diverse entry level tech talent. Managed relationships with corporate partners, community based… Show more Managed the implementation of the Coding Corps Marin program from start to finish. Instrumental in developing the recruiting strategy for reaching Marin County’s underserved communities. Managed an application process for over 200 applicants. Led information sessions to further engage with potential applicants. Developed partnerships with companies looking to recruit and hire diverse entry level tech talent. Managed relationships with corporate partners, community based organizations and foundations. Served as a resource support for the 39 students that were admitted into the cohort. Worked directly with companies to develop engagement events. Co- Facilitated a series of career navigation workshops to help prepare new graduates for the tech sector. Attended various conferences to promote the mission of #YesWeCode and current programming. Continuously collected data to ensure cohort satisfaction. Show less



Alchemist Accelerator

• Fundraising
• 1 - 100 Employee

• Program Manager

  • Jan 2016 - Jan 2017

  San Francisco Bay Area Managed the day-to-day operations of the accelerator program. Ensured all operations manuals were kept up to date. Managed the Alchemist Accelerator mentor program, which includes 400+ mentors worldwide. Instrumental in implementing consistent social gatherings to create a sense of community amongst the founder network. Assisted with logistics for 3 Alchemist Accelerator Demo Days. All of which had over 300 attendees.



The Influencer Series

• Program Coordinator

  • Jan 2016 - Jan 2017

  San Francisco Bay Area Managed the planning and coordination for the 2016 event series. Conducted site visits with new venue host sponsors. Coordinated event logistics with venue hosts. Assisted with securing speakers, committee members and attendees for each event. Prepped committee members on their responsibilities. Created event collateral using Microsoft Word and Adobe InDesign. Led weekly status update meetings.



Postmates by Uber

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Operations Team Lead

  • Jan 2015 - Apr 2015

  San Francisco Bay Area Promoted to Operations Team Lead, supervising 40-50 customer service representatives and 10 remote callers in use of a new application. Mentored new hires. Created tutorials to teach colleagues new policies and technologies. Assisted with screening several candidates and conducting interviews. Hired one subordinate. Provided coaching and performance reviews/feedback. Made real time decisions regarding fraud and customer disputes. Distributed workload among… Show more Promoted to Operations Team Lead, supervising 40-50 customer service representatives and 10 remote callers in use of a new application. Mentored new hires. Created tutorials to teach colleagues new policies and technologies. Assisted with screening several candidates and conducting interviews. Hired one subordinate. Provided coaching and performance reviews/feedback. Made real time decisions regarding fraud and customer disputes. Distributed workload among staff. Ranked among Top 5 employees for average handling time and average call time. Processed refunds.

• API Support

  • Nov 2014 - Jan 2015

  San Francisco Bay Area Served as the point of contact for 6 merchant partners during the initial launch of the Postmates API. Instrumental in implementing new applications, collaborating with staff in New York, Los Angeles and San Francisco. Oversaw all API deliveries in all 4 markets. Ensured deliveries remained on schedule and informed merchants of any delays.

• Operations Expert

  • Jul 2014 - Nov 2014

  San Francisco Bay Area Provided excellent customer support by promptly answering phone and email queries. Maintained enthusiastic, professional demeanor, tactfully working with challenging customers. Provided job support for couriers on deliveries in over 25 markets. Instrumental in managing company’s growth from 15 to 25+ markets in less than one year. Assisted merchants that were interested in being added to the platform and ensured that the presentation met their needs



Kimpton Hotels & Restaurants

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent/ Concierge

  • May 2013 - Jul 2014

  San Francisco Bay Area Ensured accuracy of guest reservations in a four star hotel serving over 150 rooms. Checked guests in and out of the hotel in a timely manner. Assisted guests with requested information in relation to upgrades, tourist information and/or complaints. Welcomed all guests in an enthusiastic and professional manner. Acted as liaison between guests and office staff, as well as non-guest customers. Answered telephone calls to provide assistance, complete requests, record necessary… Show more Ensured accuracy of guest reservations in a four star hotel serving over 150 rooms. Checked guests in and out of the hotel in a timely manner. Assisted guests with requested information in relation to upgrades, tourist information and/or complaints. Welcomed all guests in an enthusiastic and professional manner. Acted as liaison between guests and office staff, as well as non-guest customers. Answered telephone calls to provide assistance, complete requests, record necessary information and/ or transfer to appropriate department.

• Fall 2013 Intern

  • Sep 2013 - Dec 2013

  San Francisco Bay Area Interned in Sales, Housekeeping and Catering departments. Completed projects in sales to assist with budgeting. Updated productivity reports, posted invoices and inspected rooms. Created menus for private dining events, made signage for events and compiled banquet packets for prospective clients. Provided assistance to the Associate Director of Catering. Played key role in managing JPMorgan Conference: setting up/refreshing/dismantling meeting rooms, oversaw duties of temporary… Show more Interned in Sales, Housekeeping and Catering departments. Completed projects in sales to assist with budgeting. Updated productivity reports, posted invoices and inspected rooms. Created menus for private dining events, made signage for events and compiled banquet packets for prospective clients. Provided assistance to the Associate Director of Catering. Played key role in managing JPMorgan Conference: setting up/refreshing/dismantling meeting rooms, oversaw duties of temporary staff and ensured prompt delivery of meal options.



Promax

• United States
• Entertainment Providers
• 1 - 100 Employee

• PromaxBDA Conference Intern

  • Jun 2012 - Jun 2012

  One of 30 interns selected from a nationwide search to produce a major three-day conference with more than 3,500 attendees. Assisted various departments in carrying out programs and events Gained hands-on experience in producing a large conference



Elementary Institute of Science

• Junior Assistant

  • Jun 2008 - Aug 2008

  San Diego Provided assistance to instructors Chaperoned 5-10 students on the weekly field trips Supervised students at lunch time Assisted with office duties