Experience

Passion Fruit Partners

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Salesforce Business Analyst

  • May 2023 - Present



Salesforce

• United States
• Software Development
• 700 & Above Employee

• Associate Solutions Consultant

  • Jun 2022 - May 2023

  -Highly involved in big budget projects in a Business Analyst and/or Quality Assurance capacity and delivered solutions that are on time and on budget -Moderate experience in eliciting user requirements by leading discovery sessions, designing process map and journey map, and writing user stories with a clear and concise acceptance criteria -Developed user stories through declarative programming and created complex flows within Salesforce to automate solutions for customers -Designed and delivered test plans that are aligned with project scope, resources, and budget, then following through with test cases for each story to guide both internal and external QA resources -Conducted Functional Testing, Regression Testing, Smoke Testing, System Integration Testing (SIT), User Acceptance Testing (UAT) -Provided client support during UAT and Production pushes by answering user queries, demoing functionalities, and documenting bugs -Prioritized user stories and outstanding defects within Jira and Zephyr to ensure that accuracy and deadlines are met within the sprint capacity limit -Experienced in working with both Waterfall and Agile methodology -Actively engaged in onboarding new cohorts by designing a new onboarding program, leading bootcamps and office hours, and providing mentorship to new hire Show less



Artis REIT

• Canada
• Real Estate
• 1 - 100 Employee

• Property Administrator

  • Jun 2020 - May 2022

  •Analyzed and processed invoices for several skyrise office and retail properties in a timely manner to ensure that business processes keep running and a good relationship with vendors are maintained •Creatively problem solved issues that arise due to the covid-19 pandemic and develop strategies to mitigate any repercussions •Pioneered the computerization of the current paperwork system due to covid-19 restraints, such as insurance, work authorization, sales report, and contact list, and communicating new processes to tenants and vendors •Developed a trusting relationship with tenants through actively engaging and assisting tenants with any support they need to increase tenant satisfaction while also aiding the property managers with any tasks they require •Trainined a recent hire and overseeing their work to guarantee that our tenants and vendors continuously receive the highest quality of service Show less



University Of Manitoba Supply Chain Organization (UMSCO)

• Canada
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• • Aug 2020 - Dec 2020

• • Apr 2020 - Aug 2020



Magellan Aerospace Limited

• Canada
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Procurement Agent

  • May 2019 - Dec 2019

  •Organized deliveries to both facilities in Manitoba from all over the world through multiple delivery methods while ensuring their timeliness and quality •Communicated and maintained a good working relationship with numerous suppliers worldwide through a continuous written and verbal communication resulting in high satisfaction for both companies •Diligently seeked new vendors, negotiated terms and deals while keeping in mind the profitability state of both parties •Analyzed root cause of orders in arrears for various programs and presenting results to company executives, followed by constructing a return to green plan along with setting up KPIs for numerous suppliers •Proactively took more projects than assigned to assist and learn from different departments and work with as many people as possible Show less



Tim Hortons Foundation Camps

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Wilderness Counsellor

  • May 2018 - Aug 2018

  • Led back country wilderness trips between 3-7 days with 10 campers age 13-17 while ensuring their safety and teaching them about the beauty and importance of nature • Supported campers with mental disabilities by actively mentoring and engaging with them resulting in a positive camp experience • Actively created and ran activities that positively stimulates campers both physically and mentally • Worked with a large team of counsellors, facilitators, coordinators, and logistics to serve over 1400 campers throughout the summer Show less



Sky Rink Jakarta

• Greater Jakarta Area, Indonesia

• Figure Skating Coach

  • May 2017 - Aug 2017

  • Coached students basic and advance figure skating in a friendly and safe manner • Showed positive attitude towards students and increased sales through returning students and word of mouth • Trained students from various countries using multiple languages resulting in a proper understanding of the figure skating world • Coached students basic and advance figure skating in a friendly and safe manner • Showed positive attitude towards students and increased sales through returning students and word of mouth • Trained students from various countries using multiple languages resulting in a proper understanding of the figure skating world