Project Engineer

• Sep 2022 - Present

Service Desk Lead - Manila

• Aug 2021 - Aug 2022

Leading a team of Service Desk Engineers from Manila. I also handle projects related withMicrosoft, Cloud Backups, and Networks.

Projects and Service Desk Engineer

• Oct 2020 - Aug 2021

Retail System Support Officer

• Dec 2019 - Aug 2020

Hardware and Software support for all equipment and applications used by Etisalat Retail Stores across UAE, liaison between all stockholders for resolving issues raised by Retail Stores.

Sales Executive

• Jan 2018 - Dec 2019

Serving as frontline staff for an Etisalat Retail Store. Handles basic technical support and customer service for personal and business accounts, as well as Sales.

Technical Support Representative

• May 2014 - Dec 2016

Acted as frontline helpdesk for a New Zealand based telecommunications company. Assisted customers through phone, chat, and email. Trained to handle broadband, landline, and mobile troubleshooting support. Acted as frontline helpdesk for a New Zealand based telecommunications company. Assisted customers through phone, chat, and email. Trained to handle broadband, landline, and mobile troubleshooting support.

Customer Service Representative

• Nov 2012 - Apr 2014

Frontline helpdesk for a Canadian telecommunications company. Assisted prepaid mobile customers through phone. Trained to handle mobile technical and billing support. Frontline helpdesk for a Canadian telecommunications company. Assisted prepaid mobile customers through phone. Trained to handle mobile technical and billing support.