Experience

Ozone Group

• India
• Real Estate
• 100 - 200 Employee

• Assistant Vice President - CRM

  • Feb 2023 - Present

  Head CRM and Investors

• General Manager

  • Oct 2021 - Present



Shriram Properties Ltd

• India
• Real Estate
• 500 - 600 Employee

• Assistant General Manager

  • Oct 2019 - Nov 2020



Ozone Group

• India
• Real Estate
• 100 - 200 Employee

• Senior Manager

  • Apr 2015 - Sep 2019

  • Handling Dual Role of Sales Co-ordination & Post Sales operations for Primary and Secondary Market • To ensure the smooth functioning of all process from booking till possession cycle of a customer. • SPOC for Sales Team for bookings login, co-ordination with various team for queries/concerns raised by customers/channel partners, maintaining accurate MIS logins/cancellations etc. • Managing and ensuring the smooth functioning of daily backend activities including the documentation work of every customer and monitoring the collections on daily basis. • Part of system (Sales force & ERP) implementation, monitoring the systems periodically, process implementations, and SOP creation. • Co-ordinate with bankers for referring leads, follow up rigorously for sanction letters and disbursement. • SPOC of all MIS reports including daily reports, adhoc reports and Sales Login for PAN India & International. • Handling the Channel Partners concerns and payouts and one point contact for other departments of Ozone.



The Wadhwa Group

• India
• Real Estate
• 300 - 400 Employee

• Assistant Manager

  • Jan 2014 - Dec 2014

  • Handling the sales backend activities for Thane and Kalwa project individually. • Responsible for login of booking, payments and issuance of receipts with a welcome mail. • Co-ordinate with other departments for documentation like Allotment letters, MOFA, Plans, CC/IOD etc. • Responsible to review approvals, land documents, legal clauses in agreement, allotment etc • Building relationship with bankers for getting project approved (APF). • Co-ordinate with site head and get timely construction updates and raise demands accordingly. • Responsible to send work stage updation, demands, receipts to customers timely and also the allotment letter. • Focus on collection target and make joint efforts with sales to recover payments and retain customer in case of customer initiated cancellation. • Preparation of monthly reports related to projected targets, Proposed V/S Actual collections, daily payment entries, payment forecast as per management request.



Lodha

• India
• Real Estate
• 700 & Above Employee

• Assistant Manager

  • Aug 2010 - Nov 2013

  • Handling a team and a project with more than 2000 customers and attending customer’s escalation/grievances and provide end resolution. • Ensure Response to client’s queries/concerns received from any mode of communication within 24hrs with a resolution of the same. • Responsible of smooth work flow by team and every process is followed as per company policy, updating & briefing team on changes in process & guidelines. • Frequent Audit and training on process/product/customer service and satisfaction • Assisting & Guiding Team to Follow-up with customers rigorously for collections every month and achieving the assigned collection target. • Collection-up follow with team members and analyzing reason for low collections of team and team members. • Ensure smooth flow of work with complete adherence to process and work under audit norms. • Co-ordination with Back end teams for smooth process of Booking, Allotments, Registration, and Possession. • Ensure Cancellation Procedure is adhered by team members and auditing each process as and when required • Continuous follow-up with defaulters and proactively initiating legal actions for collections. • Co-ordinate with liaison team/documentation/planning/architects/sales/accounts etc proactively to resolve customer’s issues on time and assure customer satisfaction.