Experience

Allianz Insurance Singapore

• Singapore
• Insurance
• 1 - 100 Employee

• Senior Claims Specialist

  • Jul 2021 - Present

  General supervision of a vibrant Personal Lines Team and prompt claims management. General supervision of a vibrant Personal Lines Team and prompt claims management.


Hong Leong Assurance (S) Pte Ltd
• Deputy Head of Claims

  • Sep 2020 - Jul 2021

M/s Low Yeap Toh & Goon LLP
• Insurance Manager

  • Jun 2020 - Sep 2020


MSIG Insurance Singapore

• Senior Manager (Head - Motor Claims)

  • May 2018 - Sep 2019

  Main Responsibilities: • Daily management of a robust Motor Claims team consisting of 35 staff including Motor Surveyors. • Motivate and train all Staff / Agents to deliver a high standard of professionalism in handling claims / surveys and work closely with all vendors to enhance customer experience. • Work closely with Regional Holding Company / MSIG to review existing motor claim strategies to maintain a healthy Loss Ratio. • Enhance the use of Robotic Process Automation and digitization via the Video Chat Survey through incorporating all operating systems and working together with Merimen Technologies. • Work closely with all Business Units to deliver the best services to all fleet account customers (Inchcape - Borneo Motors / Volkswagen / Cycle & Carriage / Performance Motors / Champion Motors / Eurokars / GRAB Rental / Goldbell Leasing etc) and all other MSIG Motor customers in general.



AIG APAC Insurance

• Cluster Manager (Regional

  • Sep 2011 - Nov 2017

  Claims Management - Personal Lines Claims Cluster Manager managing P/Lines claims specializing in Motor Claims and House-owner / Domestic Maids / Private Client Group / Golf and Motor Personal Accident claims across three countries i.e. Singapore, Malaysia and Hong Kong. Main Responsibilities: • Conduct daily and weekly audits of claims paid reports for all three countries. • Submit recommendations to enhance better claims management and Team performances on best practices and loss economic opportunity (LEO) based on the Global Quality Audit reports. • Weekly meetings with all relevant stakeholders to discuss strategies to minimize claim costs and consistently aim to keep the Loss Ratio at profitable level i.e. below 60%. • Participated and delivered a few Management Projects on Motor Claims for implementation. • Evaluate performance review twice yearly and encourage teamwork through identifying weaknesses and enhancing existing strength. • Motivate Adjusters to keep to strict timelines on claims handling and settle claims within 7 days. • Handle all customer related issues within the "1-4-14 days rule" and be focused and stay relevant on customer-centric issues. • Conduct training on P/Lines Underwriting and Claims for fresh Agents at least 3 sessions yearly. • Attended monthly meetings at the General Insurance Association of Singapore (GIAS) as a Member of the Motor Committee, Combat Fraud Committee and Code of Practice Committee. • Attend regular meetings with MAS and LTA to exchange ideas and enhance the Auto business to cater for the satisfaction of all Auto customers which is based on customer feedback to the Regulator / LTA. • Attend as representative for AIG in customer disputes at Financial Institution Dispute Resolution Centre (FIDReC) and Singapore Mediation Centre (SMC).