Experience

Continuum Management Services, LLC

• Hospitals and Health Care
• 1 - 100 Employee

• Senior Network Engineer

  • Jun 2018 - Present

   Responsible for any Network /Security related problems and partner queries. Support International (UK/US) clients on remote access, call and chat. Design project tasks and its not limited to gathering customer technical requirement ,configuring routers,switches, firewalls and other associated devices if any. Implementation, Installation, Configuration and Administration of IT-Security Products and ProvidingTechnical Support for all types of Security and network Products: Firewall’s, Router’s, switch’s, IPphone’s,Access points. Organize schedule/downtime to perform any critical work on network devices. Conduct regular problem management and root cause analysis based on ticket/chat history. Troubleshooting Security and network device related problems, rectifying the problem and solve theproblem. Working on Auvik generated alerts and provide resolution or partner guidance with in SLA. Technical Support: Analyzes security/network incidents and escalation with Action on ticket logged onpriority as per SLA defined and Investigate and recommends appropriate corrective actions for ITsecurity/network incidents. Identification and Diagnosing of Security /Network related issues and causes. Develop security/network documentation as per projects and perform analysis on security accreditation documentation. Provide written and oral status reports to superiors. Investigate and Review partner requirement. Study and recommend appropriate solutions forrequirements, in accordance with the any Network/Security device maintaining compliance. Schedule and coordinate the implementation of Security and Network-related changes to the Software and related Services in accordance with the Security Policy and Change Management Policy. MaintainsexpertiseinNetworkandSecurity-relatedtechnologies,trends,issues,andsolutions.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Network Engineer

  • Dec 2016 - Jun 2018

  RESPONSIBILITIES :HEWLET PACKARD (HP) Dena Bank (DC) Network Engineer (L2) Dec. 2016 to June 2018 Mumbai Responsible for L2 activities. Troubleshooting Incidents on Switch / Router and problem isolation. Generate Incident Reports in case of any incident related to networks. Maintain and update documentations related to network layout changes, IP scheme. Analyzing the error conditions using diagnostic utilities. Monitor NNM console for error/ events continuously Accept calls from Service Desk and resolve the user problems related to Networks Coordinate with service providers for hardware and software and Link support Perform Backup and Restore operation. NOC operations, OSI model, TCP/IP model, Subnetting. Handled network with Static Routing & Dynamic Routing (RIP, EIGRP, OSPF, BGP etc.) Execute scheduled jobs and Monitor error log files. Implementing security policies using ACL, firewall, IPSEC, SSL, VPN, IPS, AAA (TACACS+). Perform escalation as per the matrix Identifying performance bottlenecks in IO, memory, bandwidth etc. Register down and up time of all links in Service Desk Maintain the database of all links related information in prescribed format. Design & implementation of new solutions & improving resilience of current environment Liaison with BSNL and Other service providers for link maintenance. Co-ordinate with local vendors related to structured cabling inside and outside data center. Assisted in designing and implementing a new VoIP phone system utilizing complex pieces of Cisconetworking equipment. Installing and Troubleshooting Cisco 7910, 7912, 7936, 7940, 7960 IP Phones. Firewall policy implementation.



Tata Tete Service Limited

• India
• Consumer Services

• Network Engineer

  • Jul 2015 - Jul 2016

   Switch & routers operations and maintenance. Handled responsibilities of providing 24/7 Networking support. Configure, monitor & insure connectivity of LAN and WAN sites using various Protocols. Racking and cabling of various networking equipment to ensure operational status. Carried out network’s IP address assignment, and routing protocols implementation with emphasis on IP conservation and Network scalability. Monitoring & Troubleshooting the Broadband Network Consisting of Ericsson, Lucent Dslam & CiscoAccess, Business Switches through the PEM Server and Metasolv. Using Remedy, Putty. Erase and reload Routers and Switches basic configurations Supporting ILL (Internet Lease line) technical Support. Handling customer complaints & post installation. Crate open resolve and close escalate trouble tickets. (Remedy, CRM, ILL) Supporting field engineers for new broadband connection installation as well as troubleshooting existing broadband customers. Ticket Monitoring Tools-Remedy, CRM, ILL Ticketing tool Procurement and commissioning of the leased line Handled responsibilities of monitoring network traffic, installing networking equipment and maintaining data networking system.



ØRBIT

• Norway
• Glass, Ceramics and Concrete Manufacturing

• Network Engineer

  • May 2014 - Jul 2015

   Switch & routers operations and maintenance. Handled responsibilities of providing 24/7 Networking support. Configure, monitor & insure connectivity of LAN and WAN sites using various Protocols. Racking and cabling of various networking equipment to ensure operational status. Carried out network’s IP address assignment, and routing protocols implementation with emphasis on IP conservation and Network scalability. Monitoring & Troubleshooting the Broadband Network Consisting of Ericsson, Lucent Dslam & CiscoAccess, Business Switches through the PEM Server and Metasolv. Using Remedy, Putty. Erase and reload Routers and Switches basic configurations Supporting ILL (Internet Lease line) technical Support. Handling customer complaints & post installation. Crate open resolve and close escalate trouble tickets. (Remedy, CRM, ILL) Supporting field engineers for new broadband connection installation as well as troubleshooting existing broadband customers. Ticket Monitoring Tools-Remedy, CRM, ILL Ticketing tool Procurement and commissioning of the leased line Handled responsibilities of monitoring network traffic, installing networking equipment and maintaining data networking system.