Experience

Optimus Global Services Ltd

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Collections

  • Jun 2006 - Present

• Assistant Manager

  • Jun 2006 - Dec 2010

  Hi,I would like to inquire about the possibility of openings. My resume, which is enclosed, contains additional information on my experience and skills. I would appreciate the opportunity to discuss the training program with you and to provide further information on my candidacy. I can be reached anytime via my cell phone, 098412-00665.Name : Krishnaswamy VDOB : 9th July1983Education : B.com (University of Madras)Current Designation : Asst. ManagerCTC : 267120/-Expected Salary Hike : 4.5Lakhs (Negotiable)Total Work Experience : 7YrsBPO Experience : 4+Yrs (Domestic)Notice period : 15DaysRegards,Krishnaswamy.VAdd:- No:4/411, Senthil Nagar,Old Perungalathur,Chennai-600063.PH:- 098412-00665

• Personal Relationship Asst.Manager

  • Jun 2006 - Dec 2010

  Handling EMCT Process of 100+ Associates. 6 Team leaders.Responsibilities: • Monitoring Team’s Work• Managing Team Performance• Interaction with Client’s -End of the day • Archive metrics.• Answering Queries of Client• Generating Hourly & Daily Reports• Huddle Session for the Team • Controlling of Shrinkage and Attrition• Financial advisor, budgeting, forecasting & forecasting.• Responsible to meet contractual obligations• Client expectations• Responsible for day-to-day operations and to meet production, quality and performance targets as agreed upon in Service.



ICICI Loan -collection

• Team leader

  • Aug 2007 - Feb 2009

  Handling a team of 15+ Associates. Responsibilities: Analyzing loan portfolios (product-wise, region-wise, POS-wise)Loan-Account allocation depending upon the constitution of POSOrganizing various collection campaignsPos wise Data Allocation to the callers based on their TenuirtyMonitoring the daily and weekly conversion/resolution vis-à-vis the client targetsData Loading for All StatesDaily TargetsTracking movements of various portfolios through complex, analytical MIS reportsHandling escalations, resolving customer issues (disputes)Co-ordinating with various departments of ICICI Bank during various collection campaignsManaging attrition through better team-building and team management drives.Call Monitoring Conducting One on One Session and giving FB to the callers to achieve the Metrics.



Telecaller (ICICI Loan -collection)

• Optimus Global Services

  • Jul 2006 - Aug 2007

  Giving telephonic reminders to customers about their pending EMI paymentsCo-ordinating with agencies and other allied departments to organize cash/cheque pick-up from customer's locationIn charge of a portfolio of customers who were offered routine, service calls, in order to build relationship with customers to understand their business-related service issues and finding appropriate solutions to it, also coordinating with the departments concerned in ICICI Bank to channel and highlight the customer issuesTaking active participation in collection campaigns such as Non-contactable collection campaigns, Promise-to-pay campaigns etc.



Larsen & Toubro

• India
• Construction
• 700 & Above Employee

• Billing & Cash Officer

  • Jun 2004 - Jun 2006

  Responsibilities included handling cash payments and receiptsPreparing journal vouchers with bills and keying journal entries in the accounting systemVendor billing management: preparing vendor vouchers, checking vendor bills for compliance with accounting policies and proceduresMaking vendor payments through cash or issuance of chequesMaintaining bank accounts (local) reconciliation of bank statements.Reconciling project-site books of accounts with the HO books of accounts.Preparing periodic reports: imprest statements, cash/bank statements, preparation of cash-flow statements (fortnightly, monthly, quarterly and half-yearly)Coordinating with Project Manager for supplies of materials; inventory managementOverseeing the inventory/stock movements between site and godownPreparing inventory/stock sheets; coordinating with purchase managers for purchases and subsequent vendor paymentsEnsuring that accounts are properly maintainingAssisting the auditor during audit sessions, ensuring compliance of accounting policies and procedures while making payments and recording receipts etc.Achievements:Acquired a better understanding about the accounting systems, policies, procedures in a public limited company Capabilities to handle accounting functions at project-sites independently etc.



Computer Age Management Systems Pvt. Ltd

• Database Officer (Custodial Services

  • Dec 2003 - Jun 2004

  Responsibilities included among other things: updating the customers mutual fund accounts: updating their unit holdings, updating the redemption requests, issuing statements of the unit holders of their respective mutual fund/AMC companies; Coordinating with the AMC companies for: opening new unit accounts, scanning copies of documents of unit account holders, Capturing the EMI cheques of Systematic Investment Plans/Monthly Investment Plans of new account holders and processing the cheques for inward paymentsIssuing payment statements to AMC and reconciling statements of AMC with CAMS internal statements for respective AMC; Co-ordinating with the MIS team in giving inputs to them in preparing MIS Reports to the respective AMC