Experience

Infocon

• Business Consulting and Services
• 1 - 100 Employee

• Team Leader at RELX Group

  • May 2016 - Present

  • Helping with training and development• Handling complaints (from both staff and customers)• Reporting to senior level management• Helping with promotional events• Encouraging team members which includes communicating team goals and identifying areas for new training or skill checks• Conducting team meetings to update members on best practices and continuing expectations.• Providing quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

• Quality Control Leader RELX Group

  • Oct 2014 - May 2016

  To ensure that the product or service an organisation provides is fit for purposeDevising and establishing a company's quality procedures, standards and specificationsReviewing customer requirements and making sure they are metLooking at ways to reduce waste and increase efficiency



infocon internationals private ltd

• Process Associate

  • Oct 2011 - Oct 2014