Project Delivery Manager

• Jun 2023 - Present

Project Manager

• Nov 2021 - May 2023

Project Manager & Business Analyst

• Mar 2020 - Nov 2021

Led Microsoft dynaminc CRM implementation - Supported pre-sale team with demo, pitch and scope preparation - Project planning and tracking, gathering requirements as I was both PM and BA in the project - Manage development and testing team where I had to plan and track weekly sprints - Managed change request - Incidents post go-live - Trained end users - Handled microsoft dynamic CRM integration with NAV system - Data migration from legacy CRM to new CRM system Led Microsoft dynaminc CRM implementation - Supported pre-sale team with demo, pitch and scope preparation - Project planning and tracking, gathering requirements as I was both PM and BA in the project - Manage development and testing team where I had to plan and track weekly sprints - Managed change request - Incidents post go-live - Trained end users - Handled microsoft dynamic CRM integration with NAV system - Data migration from legacy CRM to new CRM system

Project Management Officer

• Jul 2018 - Nov 2019

- Was responsible for life asia enhancement projects for underwriting and actuary module - Led e-KYC journey design project for banca channel where I created the flow by gathering information from multiple teams in order to enhance the journey and embed e-KYC process - Responsible for managing and facilitating IT steering committee project and also presenting IT resource capacity - Responsible for managing IT resources - Report preparation of the responsible projects, IT departments OPEX/CAPEX reports, IT resource reports and IT steering committee slide deck Show less

Project Manager & Business Analyst

• Sep 2016 - Jun 2018

Led Oracle CRM sales module implementation for a Petroleum company - Prepared and tracked project plan - Managed requirement gathering with business analyst in taking the requirement and documenting - Managed development team by communication the requirement - Led testing and also performed testing based on resource availability - Presented project status to steering committee - Handled change and issue raised during the project Led Oracle CRM sales module implementation for a Petroleum company - Prepared and tracked project plan - Managed requirement gathering with business analyst in taking the requirement and documenting - Managed development team by communication the requirement - Led testing and also performed testing based on resource availability - Presented project status to steering committee - Handled change and issue raised during the project

Project Manager

• Apr 2016 - Aug 2016

- Plan, direct and co-ordinate activities of multiple projects in the areas of IT and telecommunication- Define project scope, objectives, staffing, resources and deliverables- Develop project plans that identify key issues, approaches and performance metrics- Plan and schedule project timelines and milestones- Assemble and coordinate multi-disciplinary project teams- Manage vendor relationships including negotiating and controlling contracts- Track project deliverable- Implement and manage project changes and interventions- Manage and control project budgets- Develop and present reports on project progress- Maintain communication with project stakeholders and manage expectations Show less

Project Management Officer

• Nov 2013 - Mar 2016

-Responsible for ITIL process development and process maintenance according to organization roadmap-Provide advice for processes, as well as identify and recommend the adoption of new technological opportunities, in order to improve productivity in work processes-Monitor and review on any work processes, procedures or standards within Business Support System that lack efficiency, and seek the adoption of market best practices into use, in order to continuously improve productivity in the processes-Provide assistance to other teams in Business Support System on process improvement and optimization opportunities of existing production and potential new application software development to enhance operational efficiency and service quality standard-Execute global/internal project relating to standardize process across organization-Being process trainer at organization level-Create and maintain SharePoint sites Show less

Service Level Management Consultant

• Apr 2013 - Oct 2013

- Ensure the provision of a high standard of service level documentation is provided to client agencies.- Assume responsibility for specific project outcomes and tasks that contribute to the timely and successful completion of agency sign-up.- Ensure that scheduled relationship management activities and reviews of service level documentation are carried out within specified timeframes.- Assist in the development and implementation of processes and systems for managing engagement with client agencies.- Contribute to the provision of an efficient and effective Client Services function, by ensuring key deadlines are met and objectives achieved.- Provide client agencies with timely and accurate information about any changes to service delivery or in response to any service issues.- Work collaboratively with service functions within Shared Services SA to deliver a consistent and common approach to service level management and documentation.- Undertake other duties as directed by the Service Level Manager. Show less

Project Coordinator

• Apr 2012 - Mar 2013

-Manage the IT Service Delivery team, taking responsibility for service desk, desktop support and application support.-Ensure SLA’s are achieved and client expectations are met (or exceeded).-To build services relationships with clients.-Ensured quality and profitable services are performed to the agreed SLA.-Ensured that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.-Lead client software upgrades for Siemens Limited Thailand-Worked as coordinator in service desk transition and transformation project-Led SAP productive system update go live project Show less

IT Helpdesk

• Dec 2010 - Mar 2012

-Analyzed problem and find an appropriate solution or work around -Ensured cases are solved as per SLM requirements. -Administered Users Data -Negotiated with the users/customer for the engineers -Created report’s (monthly and audit) -Acted as the IT Incident Manager -Analyzed problem and find an appropriate solution or work around -Ensured cases are solved as per SLM requirements. -Administered Users Data -Negotiated with the users/customer for the engineers -Created report’s (monthly and audit) -Acted as the IT Incident Manager