Experience

Vistas Media Capital
• India
• Entertainment Providers
• 1 - 100 Employee
• Events and Partnership - Manager

  • Sep 2022 - Present


Abu Dhabi Media (ADM)

• United Arab Emirates
• Media Production
• 700 & Above Employee

• Specialist-Events & Partnership

  • Dec 2014 - Oct 2022

  serving as an event expert, working closely with Event Head to identify event goals, content, and promotion, and coordinate all event logistics. Creating and managing our events' calendar. Developing event concepts. Managing event budgets. Site selection. Coordinating logistical elements. Organizing marketing material. Processing payments and invoices. Engaging with vendors and arranging security. Liaising with speakers and preparing speaking notes. Post-event reporting.



Etisalat

• Albania
• IT Services and IT Consulting

• Marketing Officer

  • Jul 2007 - Aug 2014

  Channel Managment,Channel sales,Trade Marketing,Organisational Development,Coaching/Mentoring, Presentation,Product training,Group Instruction,Customer Services, Company Representation,Work with the in-house designer to produce materials of visual impact and within brand guidelines,Communicate to rest of marketing team about new innovations and how they can be used to leverage marketing efforts,Preparation & delivery of marketing pos, Market research and competitor analysis,Attend to customers’ queries and provide appropriate solutions.Develop strategies and deliver excellent sales and after-sales services to maximize sales, customer satisfaction and retention

• Marketing

  • 2007 - 2014

  Channel Support / Key Retail



Aditya Birla Group

• India
• Executive Offices
• 700 & Above Employee

• Associate

  • Feb 2006 - Dec 2007

  Handle and resolve customer complaints Provide customers with product and service information Process orders, forms and applications Identify and escalate priority issues Route calls to appropriate departments Follow up customer calls where necessary Complete call logs Complete call reports Use questioning and listening skills that support effective telephone communication. Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. Understand the impact of attitude in handling calls professionally Effectively deal with job stress, angry callers, and upset customers Apply the proper telephone etiquette to satisfy various customer situations. Apply appropriate actions to effectively control a telephone call. Identify voice skills and how to enhance a good telephone presentation. Meets commitments to customers