Experience

Synergycom

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Engineer

  • Mar 2023 - Present



AGK FOUNDATION

• United States
• Civic and Social Organizations

• Desktop Support Engineer

  • Jan 2021 - Aug 2023

   3yrs Experience on Multi channel call center(Inbound and outbound).  Experience on Teckinfo CRM Dialer Management.  Experience on PBX server configuration and SIP configuration.  Strong knowledge on Inbound and Outbound call routing and creating campaign for Business requirements.  Experience on Interactive Voice Recording (IVR), Computer Telephony Integration(CTI) application support, and Webconsole.  Strong knowledge on Cent Os and server 2016-R Installation  Troubleshooting the web console level issues, Replacing required voice files in the Voice server.  Strong Knowledge of VPN connectivity and Troubleshooting.  Maintains and improves call center operations by monitoring system performance  Accomplishes call center human resource objectives by recuiting, selecting,orenting,training,assigning.  Preparing Annual budget for call center operations. Maintaining verification of the assets and Inventory Management.  Updating and Troubleshooting the Symantec Endpoint Antivirus In all the Desktops andLaptopswhenitdoesn’tupdateorshowsOffline.  Coordinating with the PRI Vendor when the PRI is down.  Having Good knowledge on ,X-lite configuration on User Desktops.  TroubleshootingwithOutlookProblems.  Familiar with ITHS (ITHELPSPOT) Raising User Tickets and resolving it as Per SLA. Show less